Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage service processes for our valued clients.
- Company: Join Hedin Automotive, a leading name in the Mercedes-Benz family.
- Benefits: Enjoy competitive salary, 25 days annual leave, and exclusive vehicle discounts.
- Why this job: Be the face of customer service at a prestigious automotive brand.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Join the team at Hedin Automotive Mercedes-Benz……
An exciting opportunity has arisen at Mercedes-Benz of Dartford for a Service Advisor. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.
About Hedin Automotive
Hedin Automotive operates across several Mercedes-Benz sites in South London, including Brooklands, Croydon, West Bromley, and Dartford. We are committed to providing the highest standard of service and quality to our esteemed customers.
Overview of role:
The Service Advisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.
Key Responsibilities of the Service Advisor
- Deliver exceptional customer service by understanding customer needs and expectations.
- Manage service appointment scheduling and vehicle check‑in processes effectively.
- Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
- Handle customer enquiries and provide expert advice on service and repair options.
- Ensure all documentation is complete and accurate, and maintain customer records meticulously.
- Adhere to Mercedes‑Benz service standards and guidelines to maintain brand integrity.
- Present and sell additional repairs to customers.
Ideal Candidate Profile
We are searching for a candidate who displays excellent interpersonal skills and has a genuine enthusiasm for customer service and collaborating as part of a team. The successful candidate will possess the following attributes:
- Proven experience in a customer service or service advisor role within a busy, fast‑paced automotive department
- Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high‑pressure environments
- Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers
- Proficiency in using CRM and service management software
- A proactive approach to problem‑solving and a keen attention to detail
- Dedication to maintaining high standards of customer satisfaction and service excellence
- Desire to work collaboratively with wider team colleagues
- Right to work in the UK
- Full UK manual driving licence
Summary of role
- Location: Mercedes-Benz and smart – Dartford, DA1 5FD
- Working Hours: 45 hours per week
- Schedule: Monday to Friday, 8:00am to 6:00pm, with occasional Saturdays on a rota basis for time off in lieu
What we offer…..
- We offer a competitive salary and benefits package
- 25 days annual leave plus bank holidays (pro‑rated for part time hours)
- Exceptional discounts on Mercedes‑Benz vehicles and accessories
- Long service awards
- Life insurance
- Employee assistance program offering support on wellbeing and finances
- Preferential rates for vehicle service and maintenance for you and your family
- Discounts on retail, dining clubs and activities through membership programme
- Cycle to Work scheme
- Enrolment in an employee pension plan
- Access to opportunities for ongoing professional and personal development
- An inclusive, supportive, and dynamic work environment
We look forward to receiving your application and possibly welcoming you to our team!
Hedin Automotive is dedicated to equality and diversity in the workplace. We celebrate diversity and encourage applicants from all backgrounds to embark on a professional journey with us, contributing to our story of success.
Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process.
Discover more about Hedin Automotive and the opportunities available by visiting our website at Career Opportunities at Hedin Automotive – Hedin Automotive London Ltd
Prompt submission of applications is encouraged to secure your place in our selective recruitment process.
#J-18808-Ljbffr
Service Advisor employer: Hedin Automotive London Ltd
Contact Detail:
Hedin Automotive London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hedin Automotive and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be a pro at talking to customers. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple tasks in a busy environment. Share specific examples that highlight your ability to prioritise and keep everything running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Hedin Automotive family!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in joining our team!
Show Off Your Communication Skills: Since this role is all about communication, don’t shy away from showcasing your interpersonal skills. Use clear and engaging language in your application to demonstrate how you can connect with customers and colleagues alike.
Be Detail-Oriented: Pay attention to the details in your application. Ensure there are no typos or errors, and that all your information is accurate. This reflects your dedication to maintaining high standards, which is crucial for a Service Advisor.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find more info about us and what we offer!
How to prepare for a job interview at Hedin Automotive London Ltd
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about specific examples from your past experiences where you went above and beyond for a customer. This role is all about delivering exceptional service, so be ready to showcase your ability to understand and meet customer needs.
✨Familiarise Yourself with the Brand
Do a bit of homework on Mercedes-Benz and Hedin Automotive. Understand their values, service standards, and what sets them apart in the automotive industry. This will not only show your enthusiasm for the brand but also help you align your answers with their expectations during the interview.
✨Practice Your Communication Skills
As a Service Advisor, clear communication is key. Practice explaining complex information in simple terms, as you’ll need to liaise with both customers and technicians. Consider doing mock interviews with a friend to refine your ability to build rapport and convey information effectively.
✨Prepare for Common Interview Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or manage multiple tasks under pressure. Prepare structured answers using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills and organisational abilities.
