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- Tasks: Be the friendly voice of Mercedes-Benz, helping customers with their enquiries over the phone.
- Company: Join Hedin Automotive, a leading name in luxury car sales and customer service.
- Benefits: Enjoy competitive pay, exclusive discounts, and comprehensive training in a supportive environment.
- Why this job: Kickstart your career in a dynamic setting while representing a prestigious global brand.
- Qualifications: Previous customer service experience is essential; automotive knowledge is a bonus but not required.
- Other info: Work just 8 hours on Saturdays, perfect for students balancing studies and work.
Mercedes-Benz of Dartford & Bromley are seeking a friendly, organised, and service-oriented individual to join our team as a Telephone Customer Support Specialist, working 8hrs per week, 8am-5pm Saturday only. If you thrive on delivering outstanding customer care, enjoy supporting people via telephone, and want to represent Mercedes-Benz, this is an excellent opportunity to build your customer service career.
Deliver Exceptional Customer Service: Telephone Specialist Role
As a Telephone Customer Support Specialist, you will be the first point of contact for new and returning customers, handling phone calls with professionalism and warmth. You will use your communication skills to support customers with their enquiry needs, ensuring everyone receives the highest level of care from their very first interaction.
Who We Are Looking For: Key Telephone Customer Service Skills & Attributes
- Excellent verbal communication skills, with the ability to engage and reassure customers of all backgrounds.
- Strong listening skills and attention to detail when recording information.
- Positive, empathetic, and patient manner, especially in busy periods.
- Passion for delivering memorable, high-quality customer service experiences.
- Ability to work efficiently as part of a professional team and independently.
- Confident using phone systems and customer database tools (CRM).
- Previous experience in a customer service is a requirement; however, this does not have to be in Automotive - we can teach you the rest!
- Flexible, proactive attitude and eager to learn about new products, services, and processes.
Main Responsibilities: Customer Service Support via Telephone
- Handle incoming general enquiry calls with courtesy, efficiency, and professionalism.
- Accurately record, transfer, and follow up on all customer enquiries.
- Keep up to date with Mercedes-Benz product updates, services, and dealership promotions to provide accurate information.
- Consistently embody Mercedes-Benz values of customer focus, integrity, and professionalism.
What Makes You a Great Fit for the Telephone Customer Support Specialist Role?
- Natural enthusiasm and courtesy when engaging with customers over the phone.
- Ability to multitask while maintaining accuracy and a positive attitude.
- Team-oriented mindset, ready to support colleagues and contribute to an inclusive environment.
- Reliable organisational skills and a commitment to confidentiality and data protection.
- Enjoy being a brand ambassador for a global luxury brand.
Benefits of Working as a Telephone Customer Support Specialist
- Competitive salary.
- Comprehensive training.
- Pension scheme and life assurance cover.
- Exclusive staff discounts on Mercedes-Benz vehicles, servicing, and selected partner retailers.
- Employee Assistance Programme and wellbeing support.
- Supportive, inclusive workplace dedicated to your development.
- Opportunities for progression within Hedin Automotive and the wider Mercedes-Benz network.
How to Apply: Join Our Customer Support Team at Mercedes-Benz
If you are committed to making a positive impression with every customer conversation and want to establish your career in a dynamic Mercedes-Benz dealership, we would love to hear from you.
Hedin Automotive is an equal opportunity employer. We welcome applications from candidates of all identities, backgrounds, and abilities. All offers of employment are subject to pre-employment checks, including right to work, references, and a criminal record check.
Discover more about our company and values at https://www.hedinautomotive.co.uk/.
(Part Time) Telephone Customer Support Specialist - Mercedes-Benz employer: Hedin Automotive London Ltd
Contact Detail:
Hedin Automotive London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (Part Time) Telephone Customer Support Specialist - Mercedes-Benz
✨Tip Number 1
Familiarise yourself with Mercedes-Benz products and services. Knowing the latest updates and promotions will not only boost your confidence during the interview but also show your genuine interest in the brand.
✨Tip Number 2
Practice your telephone communication skills. Since this role heavily relies on phone interactions, consider role-playing with a friend to enhance your ability to engage and reassure customers effectively.
✨Tip Number 3
Demonstrate your customer service experience by preparing examples of how you've handled challenging situations in the past. This will help you illustrate your problem-solving skills and your commitment to high-quality service.
✨Tip Number 4
Show your enthusiasm for the role during the application process. A positive attitude and eagerness to learn can set you apart from other candidates, so make sure to convey this in your conversations with us.
We think you need these skills to ace (Part Time) Telephone Customer Support Specialist - Mercedes-Benz
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Telephone Customer Support Specialist position. Familiarise yourself with the key skills needed, such as excellent verbal communication and customer service experience.
Tailor Your CV: Customise your CV to highlight relevant customer service experience. Emphasise your communication skills, attention to detail, and any previous roles where you've demonstrated a positive and empathetic approach to customer interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the Mercedes-Benz brand. Mention specific examples from your past experiences that demonstrate your ability to deliver exceptional customer service and how you embody the values of professionalism and integrity.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hedin Automotive London Ltd
✨Showcase Your Communication Skills
As a Telephone Customer Support Specialist, your verbal communication is key. Practice speaking clearly and confidently, and be prepared to demonstrate how you can engage and reassure customers over the phone.
✨Demonstrate Empathy and Patience
During the interview, highlight your ability to remain calm and patient, especially in busy situations. Share examples of how you've handled challenging customer interactions with empathy and understanding.
✨Familiarise Yourself with Mercedes-Benz Products
Research the latest Mercedes-Benz products and services before your interview. Showing that you are knowledgeable about the brand will impress the interviewers and demonstrate your enthusiasm for the role.
✨Emphasise Teamwork and Flexibility
Discuss your experience working in teams and your willingness to support colleagues. Highlight any instances where you've adapted to new processes or taken on additional responsibilities to ensure customer satisfaction.
