Assistant Parts Manager in London

Earn up to £47,500 OTE per annum and earn overtime for working Saturday!

Join Hedin Automotive as an Assistant Parts Manager and play a key role in supporting the leadership of one of the largest and most successful BMW & MINI Parts Departments in the network. Working closely with the Parts Manager, you will help drive operational excellence, team performance, and customer satisfaction within a fast-paced and highly successful parts operation.

Benefits:

• 31 days of annual leave (including bank holidays) with long service awards and enhanced holiday entitlement
• Discount schemes with popular retailers – helping you save more
• Employee Car Ownership Schemes – available for you and your family
• Employee Assistance Programme – 24/7 wellbeing support with access to health professionals
• Private healthcare access – prioritising your health and prosperity
• Pension scheme and life assurance – confidence in your future
• Referral bonus – earn when you refer a friend to join the team

The main duties of the role include:

• Supporting the Parts Manager in the day-to-day running of one of the largest and most successful BMW & MINI Parts Departments in the network.
• Supervising and motivating the Parts team, ensuring excellent customer service is delivered to both internal and external customers.
• Assisting with inventory management, stock control, ordering, goods receiving, and maintaining accurate stock records.
• Monitoring stock levels and supporting the Parts Manager in optimising inventory to maximise availability and profitability.
• Coordinating daily departmental activities to ensure efficient workflow and productivity across the Parts operation.
• Supporting the achievement of departmental sales, purchasing, and profitability targets.
• Managing regular stock checks, annual stocktakes, and maintaining compliance with company procedures.
• Building and maintaining strong relationships with colleagues, customers, suppliers, and manufacturer representatives.
• Producing and reviewing departmental performance reports and identifying opportunities for continuous improvement.
• Managing and resolving customer queries and complaints in a professional and timely manner, ensuring concerns are fully investigated, appropriate corrective actions are implemented, and customer satisfaction is maintained in line with BMW & MINI standards.
• Acting as a deputy for the Parts Manager when required, providing leadership and operational support to the team.

Your profile:

• Previous experience in a parts management or supervisory role within an automotive environment, such as Parts Manager, Parts Supervisor.
• Strong understanding of automotive parts operations, inventory management, stock control, and departmental profitability.
• Excellent customer service, communication, and relationship-building skills.
• Highly organised with the ability to prioritise workloads and manage multiple tasks effectively in a fast-paced environment.
• Confident using dealer management systems, Kerridge, and Microsoft Office applications.

Salary and working hours:

• Basic salary of £38,062 with a competitive OTE of £47,500
• Working hours: Monday to Friday, 8am to 6pm or 7.30am to 5.30pm

About us:

Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent. As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.