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- Tasks: Manage incoming calls and provide top-notch customer service.
- Company: Leading automotive service provider in Dartford.
- Benefits: Generous annual leave, employee discounts, and ongoing training.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Strong listening skills and a customer-focused attitude.
- Other info: Flexible shifts with a starting salary of £25,396.80 plus bonuses.
The predicted salary is between 15238 - 17954 £ per year.
A leading automotive service provider in Dartford is seeking a Telephone Customer Support Specialist. This role involves managing incoming calls with professionalism and ensuring customers receive high-quality service.
Ideal candidates should demonstrate:
- Strong listening skills
- Attention to detail
- A customer-focused attitude
The position requires working 40 hours per week with flexible shifts and offers a starting salary of £25,396.80 with potential bonuses. Benefits include generous annual leave, employee discounts, and ongoing training opportunities.
Phone-Based Customer Support Specialist in Dartford employer: Hedin Automotive London Ltd
Contact Detail:
Hedin Automotive London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Phone-Based Customer Support Specialist in Dartford
✨Tip Number 1
Practice your phone skills! Since this role is all about managing calls, grab a friend and do some mock calls. Focus on being clear, friendly, and professional – it’ll help you shine during the real deal.
✨Tip Number 2
Research the company! Knowing about the automotive service provider in Dartford will show that you’re genuinely interested. Check out their services, values, and any recent news to impress them during your chat.
✨Tip Number 3
Show off your listening skills! During the interview, make sure to listen carefully to the questions and respond thoughtfully. This will demonstrate your attention to detail and customer-focused attitude, which are key for this role.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly!
We think you need these skills to ace Phone-Based Customer Support Specialist in Dartford
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled calls or queries before, so share those stories that showcase your strong listening skills and customer-focused attitude!
Be Professional Yet Friendly: Since this role is all about managing calls with professionalism, your written application should reflect that vibe too. Keep it friendly but professional – we’re looking for someone who can connect with customers while maintaining a polished approach.
Attention to Detail is Key: Make sure your application is free from typos and errors. We value attention to detail, so take the time to proofread your application. A well-structured and clear application shows us you care about the little things, just like we do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Hedin Automotive London Ltd
✨Know the Company Inside Out
Before your interview, do some research on the automotive service provider. Understand their values, services, and what sets them apart in Dartford. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Active Listening
As a Telephone Customer Support Specialist, strong listening skills are crucial. During the interview, practice active listening by summarising what the interviewer says before responding. This demonstrates your ability to understand and engage with customers effectively.
✨Showcase Your Customer-Focused Attitude
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting these moments will illustrate your commitment to high-quality service, which is key for this role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Think of a few common challenges in customer support and prepare your responses. This will help you demonstrate your problem-solving skills and attention to detail.
