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- Tasks: Deliver exceptional customer service and manage service processes for our valued clients.
- Company: Join Hedin Automotive, a leading name in the Mercedes-Benz family.
- Benefits: Enjoy competitive salary, 25 days leave, and exclusive discounts on vehicles.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the key contact for customers and enhance their experience with top-notch service.
- Qualifications: Experience in a service advisor role and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join the team at Hedin Automotive Mercedes-Benz. An exciting opportunity has arisen at Mercedes-Benz of Dartford for a Service Advisor. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.
About Hedin Automotive: Hedin Automotive operates across several Mercedes-Benz sites in South London, including Brooklands, Croydon, West Bromley, and Dartford. We are committed to providing the highest standard of service and quality to our esteemed customers.
Overview of role: The Service Advisor position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.
Key Responsibilities of the Service Advisor:
- Deliver exceptional customer service by understanding customer needs and expectations.
- Manage service appointment scheduling and vehicle check-in processes effectively.
- Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
- Handle customer inquiries and provide expert advice on service and repair options.
- Ensure all documentation is complete and accurate, and maintain customer records meticulously.
- Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
- Present and sell additional repairs to customers.
Ideal Candidate Profile:
- Proven experience in a service advisor role within a busy, fast-paced automotive department.
- Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments.
- Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers.
- Proficiency in using CRM and service management software.
- A proactive approach to problem-solving and a keen attention to detail.
- Dedication to maintaining high standards of customer satisfaction and service excellence.
- Desire to work collaboratively with wider team colleagues.
- Right to work in the UK.
- Full UK manual driving licence.
Summary of role:
- Location: Mercedes-Benz and smart – Dartford, DA1 5FD.
- Working Hours: 45 hours per week.
- Schedule: Monday to Friday, 8:00am to 6:00pm, regular Saturdays on a rota basis for time off in lieu.
What we offer:
- We offer a competitive salary and benefits package.
- 25 days annual leave plus bank holidays (pro-rated for part time hours).
- Exceptional discounts on Mercedes-Benz vehicles and accessories.
- Long service awards.
- Life insurance.
- Employee assistance program offering support on wellbeing and finances.
- Preferential rates for vehicle service and maintenance for you and your family.
- Discounts on retail, dining clubs and activities through membership program.
- Cycle to Work scheme.
- Enrolment in an employee pension plan.
- Access to opportunities for ongoing professional and personal development.
- An inclusive, supportive, and dynamic work environment.
If you're excited by the opportunity to play a pivotal role as a Service Advisor at Mercedes-Benz, we look forward to receiving your application and possibly welcoming you to our team! Hedin Automotive is dedicated to equality and diversity in the workplace. We celebrate diversity and encourage applicants from all backgrounds to embark on a professional journey with us, contributing to our story of success.
Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process.
Automotive Service Advisor in Dartford employer: Hedin Automotive London Ltd
Contact Detail:
Hedin Automotive London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor in Dartford
✨Tip Number 1
Get to know the company inside out! Research Hedin Automotive and their values, especially their commitment to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to connect with customers and technicians alike. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Be proactive during interviews! Prepare questions that demonstrate your understanding of the role and the automotive industry. This shows you're not just there to answer questions but are also keen to engage and learn more.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore other opportunities within Hedin Automotive that might suit your skills and interests.
We think you need these skills to ace Automotive Service Advisor in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the automotive industry and how your previous experiences make you the perfect fit for this role. Keep it engaging and personal!
Show Off Your Communication Skills: As a Service Advisor, communication is key. In your application, demonstrate your ability to connect with customers and colleagues alike. Share examples of how you've successfully managed customer inquiries or resolved issues in the past.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your details and get to know you better. Plus, it shows you're keen on joining our team at Hedin Automotive!
How to prepare for a job interview at Hedin Automotive London Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of Mercedes-Benz vehicles and the services they offer. Familiarise yourself with common customer queries and how to address them. This will show that you're not just a candidate, but someone who genuinely cares about providing exceptional service.
✨Practice Your Communication Skills
As a Service Advisor, communication is key. Practice explaining complex automotive issues in simple terms. Role-play with a friend or family member to get comfortable with discussing service options and handling customer inquiries. The better you can communicate, the more confident you'll feel during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks in a busy environment. Think of examples from your past experience where you successfully juggled appointments, customer interactions, and documentation. Highlighting your organisational abilities will demonstrate that you can thrive in a fast-paced setting.
✨Emphasise Teamwork
The role involves liaising with technicians and service teams, so be ready to talk about your experience working collaboratively. Share specific examples of how you've contributed to a team’s success in previous roles. This will show that you understand the importance of teamwork in delivering exceptional customer service.