At a Glance
- Tasks: Be the friendly voice of Hedin Automotive, helping customers with their enquiries and bookings.
- Company: Join a prestigious automotive brand known for exceptional service and support.
- Benefits: Enjoy 31 days of leave, discounts, healthcare, and a pension scheme.
- Other info: Work in a modern office with a supportive team and flexible hours.
- Why this job: Kickstart your career in a dynamic environment with growth opportunities.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 26100 - 31900 £ per year.
Join us as a Customer Service Advisor and become the welcoming voice of Hedin Automotive BMW & MINI. Based in our modern, centralised Contact Centre at our prestigious Bromley location, you'll be the first point of contact for our customers, helping to deliver the exceptional service our brands are renowned for. In this customer-focused role, you'll handle telephone and online enquiries, book service appointments, and provide vital support to our Aftersales teams, ensuring every customer enjoys a seamless and positive experience. If you're an organised, enthusiastic communicator who enjoys helping people, we'd love to hear from you. Join our supportive team and build your career with one of the world's most prestigious automotive brands.
Benefits:
- 31 days of annual leave (including bank holidays) with long-service awards and enhanced holiday entitlement
- Discount schemes with popular retailers – helping you save more
- Employee Car Ownership Schemes – available for you and your family
- Employee Assistance Programme – 24/7 wellbeing support with access to health professionals
- Private healthcare access – prioritising your health and prosperity
- Pension scheme and life assurance – confidence in your future
- Referral bonus – earn when you refer a friend to join the team
Main Duties:
- Answering and transferring inbound calls and online enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
- Accurately recording customer details and requirements when handling an enquiry
- Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
- Providing customer estimates in line with company policy on schedules, times and pricing
- Making outbound calls to customers when ordered parts have arrived and arranging convenient booking dates
- Working closely with Service Team Managers and Sales Teams to maximise customer opportunities
- Maintain a strong knowledge of current sales products, service packages & campaigns across the BMW & MINI product range
Your Profile:
- Previous experience in a customer service or contact centre environment
- Excellent verbal and written communication skills
- Confident at resolving complex issues
- Strong administration and IT skills with excellent attention to detail
- Well organised with the ability to manage multiple tasks in a fast-paced environment
- Must be eligible to work in the UK
Salary and Working Hours:
- Basic salary of £23,223.20 per annum with a competitive OTE of £27,633.20
- Office-based role at our Bromley centre
- Monday to Friday, 9.00am – 5.00pm with an hour unpaid for lunch (35 hour week)
- Saturdays on a rota basis (currently 1 in 6), 8.00am–2.00pm, paid as additional hours
- In addition, you may be required to work Bank Holidays and Sundays on a rota basis to be paid as additional hours or in lieu
- Rate per hour £12.76
- OTE Bonus Earning Per Year - £4,410
About Us:
Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent. As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers. Click apply today and take the first step towards a rewarding career in the automotive industry.
Customer Service Advisor in Bromley employer: Hedin Automotive Careers
Hedin Automotive is an exceptional employer, offering a dynamic work environment where Tyre Fitters can thrive within a skilled and supportive team dedicated to BMW and MINI vehicles. With a strong emphasis on personal development, competitive benefits including generous annual leave, employee discounts, and comprehensive health support, Hedin Automotive prioritises the well-being and growth of its employees, making it a rewarding place to build a career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bromley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hedin Automotive Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hedin Automotive Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Bromley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hedin Automotive Careers:Your cover letter is your chance to shine! Tell us why you want to work at Hedin Automotive Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hedin Automotive Careers!
How to prepare for a job interview at Hedin Automotive Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
