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- Tasks: Be the friendly face of our office, welcoming clients and managing inquiries.
- Company: Join Hedges Law, a professional services firm dedicated to client care and operational excellence.
- Benefits: Enjoy a permanent contract with a competitive salary and a supportive work environment.
- Why this job: This role is perfect for those who love engaging with people and thrive in a dynamic office setting.
- Qualifications: Strong communication skills, customer service experience, and a passion for sales are essential.
- Other info: We value diversity and encourage applications from all backgrounds.
JOB TITLE: Front of House Chipping Norton LOCATION: Chipping Norton SALARY: £25,000 HOURS OF WORK: 35 hours a week (Monday to Friday) ACCOUNTABILITY: Head of Operations and Finance EMPLOYMENT STATUS: Permanent contract MAIN PURPOSE OF THE ROLE: The role is to be the face of the company for clients and staff and is a pivotal role in ensuring the smooth and professional operation of our office. You will be at the forefront of the office in Chipping Norton, welcoming clients and dealing with their initial enquiries in a friendly, professional manner and in accordance with the company values. This role is one of the first touch points for prospects and has the opportunity to set the tone for the Hedges’ ‘advice for life’ journey and sales cycle that follows. Our core values are ‘surprising and delighting’ and ‘making it happen’ for our prospects, clients and colleagues. You will also be assisting with the effective running of the office operations and facilities. ESSENTIAL CHARACTERISTICS * Strong and engaging communication skills, both verbal and written * Commercial awareness * Self-motivated with a results-driven approach * Fast learner and passion for sales * Ability to manage numerous requests and time demands concurrently * Previous customer service/sales experience and use of CRM preferable * Comfortable with tech and innovation to drive improved service delivery * Would suit someone with experience of legal/professional services * Highly organised * Team Player and personable KEY TASKS * To be the first point of contact for any new clients walking into reception and dealing with their initial enquiries. * Assist in keeping the office well run, organised and ensuring the office is clean and tidy and reception stocked with literature. * Ensuring the meeting room is clear and ready to receive clients/visitors – table clean, water refreshed, clean glasses, etc. * That kitchen and bathroom facilities are well stocked. * Receiving, sorting and scanning of post / hand deliveries to the teams. * Franking post at the end of the day. * Maintaining and updating funds on the franking machine. * To deal, where appropriate, with confidentiality and discretion in matters relating to work. * Arrange maintenance and renovations, as required. * Ordering stationery and other office supplies, in accordance with budget, liaising with the Head of Operations & Finance. * Liaise with suppliers for utilities, office supplies / equipment, cleaners, sanitary facilities, etc. * Liaise with security companies regarding fire and security alarms / door panels and arranging repairs when required. * Assisting the Head of Operations & Finance with other tasks relating to facilities and operations. * Supporting and assisting the legal teams with administrative tasks. * Delivering high client care. * Living our values. * To undertake any other duties, as may be required, in relation to the general running of the office. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, sex (gender), marital status, religion or belief, race (including colour, nationality, ethnic or national origins), sexual orientation, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity. Hedges Law is a trading name of Hedges Law Limited
Front of House / Receptionist employer: Hedges Law
Contact Detail:
Hedges Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House / Receptionist
✨Tip Number 1
Make sure to showcase your strong communication skills during the interview. Practice how you would greet clients and handle initial inquiries, as this role is all about being the friendly face of the company.
✨Tip Number 2
Familiarize yourself with the company's core values, 'surprising and delighting' and 'making it happen'. Be prepared to discuss how you can embody these values in your daily interactions with clients and colleagues.
✨Tip Number 3
Highlight any previous customer service or sales experience you have, especially in legal or professional services. This will demonstrate your understanding of the environment and your ability to deliver high client care.
✨Tip Number 4
Show your organizational skills by discussing how you manage multiple tasks effectively. Provide examples of how you've kept an office running smoothly in the past, as this is a key aspect of the role.
We think you need these skills to ace Front of House / Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential characteristics required for the Front of House / Receptionist position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your strong communication skills and customer service experience. Mention specific examples of how you've delighted clients in previous roles, reflecting the company's core values of 'surprising and delighting'.
Highlight Relevant Experience: In your CV, emphasize any previous customer service or sales experience, particularly in legal or professional services. Use bullet points to clearly outline your achievements and responsibilities in past roles that relate to the tasks mentioned in the job description.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Front of House role.
How to prepare for a job interview at Hedges Law
✨Showcase Your Communication Skills
As a Front of House Receptionist, strong communication skills are essential. Be prepared to demonstrate your ability to engage with clients and colleagues in a friendly and professional manner during the interview.
✨Emphasize Your Customer Service Experience
Highlight any previous customer service or sales experience you have. Share specific examples of how you've delighted clients or resolved issues, as this aligns with the company's core values.
✨Demonstrate Organizational Skills
Discuss your ability to manage multiple tasks efficiently. Provide examples of how you've kept an office organized or handled various requests simultaneously, showcasing your highly organized nature.
✨Align with Company Values
Familiarize yourself with the company's values of 'surprising and delighting' and 'making it happen.' During the interview, express how you embody these values in your work and interactions with others.
