At a Glance
- Tasks: Design impactful services for government projects and tackle complex design challenges.
- Company: Join hedgehog lab, a trusted consultancy with 20 years of experience.
- Benefits: Opportunity to work on meaningful projects and grow your skills in a dynamic environment.
- Other info: Potential office presence in Newcastle 1-2 days a week; apply now to register your interest.
- Why this job: Make a real difference by designing services that truly benefit users.
- Qualifications: Experience in service design, strong facilitation skills, and familiarity with GDS standards.
The predicted salary is between 40000 - 50000 £ per year.
This is an upcoming opportunity. The role is not yet live but we expect to be hiring shortly. Register your interest now and we'll be in touch as soon as the position opens.
We're looking for a Service Designer to join hedgehog lab on a contract basis, working across government projects where the design challenges are genuinely complex and the outcomes genuinely matter. You’ll map end-to-end service journeys, identify failure points, and work across organisational boundaries to design services that work for the people who use them, not just the people who commission them. You’ll be as comfortable in a workshop with policy teams as you are in a design critique.
Location note: This role may require presence at an office in Newcastle for approximately 1–2 days per week. While this isn't confirmed, it's something candidates should be prepared for. We’d therefore encourage applications from candidates based within a commutable distance of Newcastle.
You’ll Bring:
- Experience designing services in the public sector or regulated industries
- Strong skills in service blueprinting, journey mapping, and facilitation
- The ability to navigate ambiguity and work with incomplete information
- Experience influencing decisions at a strategic level, not just execution
- Familiarity with GDS standards and the GOV.UK Service Standard
Why hedgehog lab? You’ll be joining a consultancy with 20 years of experience trusted by global brands, working at the intersection of AI and software engineering. The work is genuinely at the frontier of where the industry is heading, and you’ll have the space to grow with it.
To register your interest, please apply via this advert with a copy of your CV and your expected day rate.
Service Designer | Contract (Upcoming Role) employer: hedgehog lab
At hedgehog lab, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Service Designer, you'll engage in meaningful government projects that truly impact communities, while benefiting from our commitment to employee growth and development. With a flexible approach to work and the opportunity to collaborate with diverse teams in Newcastle, you’ll find a rewarding environment that values your expertise and encourages your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer | Contract (Upcoming Role)
✨Dive into Public Sector Freelance Platforms
Check out dedicated platforms for public sector freelancing like 'PeoplePerHour' and 'GovFreelance'. These sites often have listings for short-term projects with government agencies, which can be a goldmine for us as freelancers in this space.
✨Network with Public Sector Professionals
Join forums and communities specific to government and public sector work. LinkedIn groups or local meetups for public sector professionals can help us connect with decision-makers who might just need our skills for a freelance project.
✨Highlight Relevant Experience
When pursuing freelance gigs, make sure to showcase any previous work with government projects or community initiatives on your portfolio. This kind of experience adds credibility and can catch the eye of hiring managers looking at your profile.
✨Freelance in Your Niche
Identify a specific niche within the public sector where your skills shine—be it project management, policy analysis, or community engagement. Tailor your pitches accordingly, and don't hesitate to reach out directly to local councils or government offices. Remember, applying through our website can help streamline your freelance applications!
We think you need these skills to ace Service Designer | Contract (Upcoming Role)
Some tips for your application 🫡
Showcase Your Expertise:When you're applying for a freelance role in the government-public sector, it’s essential to highlight your expertise and experience related to public policies or community projects. Make sure your CV outlines relevant projects and showcases your understanding of governmental processes or frameworks.
Tailor Your Portfolio:Your portfolio is key in a freelance application, particularly in this sector. Include case studies or documented work that demonstrate your contributions to past projects. Highlight any experience working on public sector initiatives, as this will show potential clients that you understand their unique challenges.
Use Clear, Concise Language:Government work often requires precise communication. When drafting your application, use clear and straightforward language that demonstrates your ability to convey complex information succinctly. Avoid jargon unless it's standard in the public sector; clarity is our best friend here.
Demonstrate Reliability:In the freelance world, clients value reliability. In your written application, mention any relevant certificates or training that reinforce your professionalism in the public sector. This could include project management certifications or any specific courses related to governmental practices. Let’s make sure they see you as a trustworthy partner!
How to prepare for a job interview at hedgehog lab
✨Showcase Your Public Sector Savvy
In the government and public sector, understanding policies and regulations is key. Be ready to discuss specific projects you've worked on that demonstrate your knowledge of public sector frameworks, as this will show that you're not just in it for the money but genuinely interested in making an impact.
✨Flex Your Collaboration Skills
Freelancing in this space often means collaborating with various stakeholders, from government officials to community groups. Be prepared to share examples of how you've effectively navigated different interests in previous roles, showcasing your ability to build relationships and produce results.
✨Present Your Portfolio with Purpose
As a freelancer, your portfolio is your best friend. Tailor it to highlight relevant projects that align with the role at hedgehog lab. Presenting a well-organised portfolio not only shows your skills but also your understanding of the unique needs in the public sector, making you stand out.
✨Prepare for Scenario-Based Questions
Expect to tackle scenario-based questions during the interview, as these are common in the public sector. Practice articulating your thought process and decision-making skills in context—think about challenges you've faced and how you've resolved them while keeping public interest at heart.
