At a Glance
- Tasks: Design impactful public services and improve lives through innovative service journeys.
- Company: Join hedgehog lab, a trusted consultancy with 20 years of experience.
- Benefits: Hybrid work model, supportive community, and opportunities for professional growth.
- Other info: Work from home with occasional visits to client offices in Manchester or Newcastle.
- Why this job: Make a real difference in public services while collaborating with talented teams.
- Qualifications: Experience in public sector design and strong skills in service blueprinting.
The predicted salary is between 45000 - 55000 £ per year.
hedgehog lab | Government Projects
We're looking for a Senior Service Designer to join hedgehog lab on a permanent basis, working across government projects where the design challenges are complex and the outcomes affect real people's lives.
This role will suit someone who genuinely cares about improving public services.
You'll map end-to-end service journeys, identify failure points, and work across organisational boundaries to design services that work for the people who use them.
You'll be as comfortable in a workshop with policy teams as you are in a design critique.
This is a hybrid role.
You'll work from home most of the week, with two days on site at our client's Manchester or Newcastle office, whichever is closest to you.
We're looking for candidates based within 50 miles of either location.
- You'll Bring
- Experience designing services in the public sector or regulated industries
- Experience working to the GDS Service Standard
- Strong skills in service blueprinting, journey mapping, and facilitation
- A user‑first mindset and the ability to navigate ambiguity with incomplete information
- Experience working in agile, multidisciplinary teams and influencing decisions at a strategic level
Why hedgehog lab?
You'll be joining a consultancy with 20 years of experience trusted by global brands, working at the intersection of AI and software engineering.
You'll be part of a community of talented, supportive people who challenge each other, share knowledge, and care about delivering meaningful outcomes for our clients and the citizens they serve.
To apply, please submit your CV along with your expected salary.
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Senior Service Designer - Public Sector in Newcastle upon Tyne employer: hedgehog lab
As an AI Transformation Architect, you'll join a forward-thinking company that prioritises innovation and employee autonomy. With a flexible hybrid working environment across major UK cities, you will have the opportunity to shape the future of AI development while enjoying generous benefits like 28 days of annual leave, wellbeing support, and dedicated Impact Days for personal growth. This is a place where your contributions are valued, and you can truly make a difference in both client projects and internal practices.
