At a Glance
- Tasks: Lead service design for impactful government projects and mentor fellow designers.
- Company: Join hedgehog lab, a trusted consultancy with 20 years of experience.
- Benefits: Hybrid work model, supportive community, and opportunities for professional growth.
- Other info: Collaborate with talented teams at the intersection of AI and software engineering.
- Why this job: Shape services that truly make a difference in people's lives.
- Qualifications: Experience in public sector service design and strong facilitation skills.
The predicted salary is between 60000 - 68205 £ per year.
hedgehog lab | Government Projects
We're looking for a Lead Service Designer to join hedgehog lab on a permanent basis, leading service design across government projects where the challenges are complex and the outcomes affect real people's lives.
This role will suit someone who wants to shape how services get designed, not just design them.
You'll set the approach across multiple engagements, mentor other designers, and raise the standard of service design work across the team.
You'll map end-to-end service journeys, identify failure points, and work across organisational boundaries to design services that work for the people who use them.
You'll be as comfortable in a workshop with policy teams as you are running a design critique.
This is a hybrid role.
You'll work from home most of the week, with two days on site at our client's Manchester or Newcastle office, whichever is closest to you.
We're looking for candidates based within 50 miles of either location.
You'll bring
- Significant experience designing services in the public sector or regulated industries, with a track record of leading that work
- Deep knowledge of the GDS Service Standard and how to apply it across a portfolio of projects
- Strong skills in service blueprinting, journey mapping, and facilitation, plus the ability to coach others in them
- A user-first mindset and the confidence to navigate ambiguity with incomplete information
- Experience leading in agile, multidisciplinary teams and influencing decisions at a strategic level
Why hedgehog lab?
You'll be joining a consultancy with 20 years of experience trusted by global brands, working at the intersection of AI and software engineering.
You'll be part of a community of talented, supportive people who challenge each other, share knowledge, and care about delivering meaningful outcomes for our clients and the citizens they serve.
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Lead Service Designer in Newcastle upon Tyne employer: hedgehog lab
As an AI Transformation Architect, you'll join a forward-thinking company that prioritises innovation and employee autonomy. With a flexible hybrid working environment across major UK cities, you will have the opportunity to shape the future of AI development while enjoying generous benefits like 28 days of annual leave, wellbeing support, and dedicated Impact Days for personal growth. This is a place where your contributions are valued, and you can truly make a difference in both client projects and internal practices.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Service Designer in Newcastle upon Tyne
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at hedgehog lab for a Lead Service Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like hedgehog lab before they go live!
We think you need these skills to ace Lead Service Designer in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Lead Service Designer at hedgehog lab, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work hedgehog lab does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to hedgehog lab. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at hedgehog lab.
How to prepare for a job interview at hedgehog lab
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with hedgehog lab, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. hedgehog lab might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at hedgehog lab!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what hedgehog lab is looking for.
