At a Glance
- Tasks: Design impactful public services and improve lives through innovative service journeys.
- Company: Join hedgehog lab, a trusted consultancy with 20 years of experience.
- Benefits: Hybrid work model, supportive community, and opportunities for meaningful impact.
- Other info: Work in a dynamic environment with opportunities for professional growth.
- Why this job: Make a real difference in public services while collaborating with talented professionals.
- Qualifications: Experience in public sector design, strong service blueprinting skills, and user-first mindset.
The predicted salary is between 50000 - 65000 £ per year.
hedgehog lab | Government Projects
We're looking for a Senior Service Designer to join hedgehog lab on a permanent basis, working across government projects where the design challenges are complex and the outcomes affect real people's lives.
This role will suit someone who genuinely cares about improving public services. You'll map end-to-end service journeys, identify failure points, and work across organisational boundaries to design services that work for the people who use them. You'll be as comfortable in a workshop with policy teams as you are in a design critique.
This is a hybrid role. You'll work from home most of the week, with two days on site at our client's Manchester or Newcastle office, whichever is closest to you. We're looking for candidates based within 50 miles of either location.
You’ll bring:
- Experience designing services in the public sector or regulated industries
- Experience working to the GDS Service Standard
- Strong skills in service blueprinting, journey mapping, and facilitation
- A user-first mindset and the ability to navigate ambiguity with incomplete information
- Experience working in agile, multidisciplinary teams and influencing decisions at a strategic level
Why hedgehog lab?
You'll be joining a consultancy with 20 years of experience trusted by global brands, working at the intersection of AI and software engineering. You'll be part of a community of talented, supportive people who challenge each other, share knowledge, and care about delivering meaningful outcomes for our clients and the citizens they serve.
To apply, please submit your CV along with your expected salary.
Senior Service Designer - Public Sector in Manchester employer: hedgehog lab
As an AI Transformation Architect, you'll join a forward-thinking company that prioritises innovation and employee autonomy. With a flexible hybrid working environment across major UK cities, you will have the opportunity to shape the future of AI development while enjoying generous benefits like 28 days of annual leave, wellbeing support, and dedicated Impact Days for personal growth. This is a place where your contributions are valued, and you can truly make a difference in both client projects and internal practices.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer - Public Sector in Manchester
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like hedgehog lab, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like hedgehog lab and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Senior Service Designer - Public Sector in Manchester
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for hedgehog lab and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at hedgehog lab
✨Get to Know Public Sector Values
Before your interview with hedgehog lab, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for hedgehog lab.
