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- Tasks: Welcome patients, manage appointments, and provide essential information about services.
- Company: Join a dynamic healthcare team at Hedena Health.
- Benefits: Full-time position with opportunities for growth and development.
- Why this job: Be the friendly face that helps patients navigate their healthcare journey.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: Fast-paced environment with a focus on patient care and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Job Summary
Are you ready to embark on a rewarding career as a Patient Services Advisor with our dynamic and innovative group of GP Practices in Headington and the surrounding area? We are seeking compassionate, empathetic and positive individuals with a passion for excellent customer service and communication skills, a knack for technology and a commitment for delivering excellence in a fast-paced phone‑centred environment. While prior call centre experience is desirable, it is not a deal‑breaker – we provide comprehensive training to ensure your success in the role.
About Us
Join a team that has successfully managed public health initiatives, fostered collaborations with neighbouring practices and actively participated in the Covid vaccination programme, making a tangible difference in the lives of our patients. Our workplace culture places a strong emphasis on staff well‑being, offering team building activities like Annual Away Days, exciting staff outings (including a boat trip this summer) and legendary summer and Christmas parties. We also have a Hedena running club for all those interested!
Located in the heart of Oxford next to a beautiful park, our office boasts free on‑site staff parking, a sunny Quad for morning coffees and regular deliveries of fresh fruit and homemade treats, enhancing the overall work environment. With a focus on work‑life balance, we operate from 08:00 to 18:00 (08:00 to 20:00 on Wednesdays and Thursdays), with a Saturday morning clinic on a rotational basis for all Patient Services Advisors.
Don\’t miss the chance to be part of a team that values your contribution. Apply today and discover a fulfilling career with competitive compensation starting from £12.00 per hour, along with benefits such as additional leave, a company pension, free on‑site parking, referral programs and store discounts. Act quickly, as we may close the vacancy early with a high number of applicants. We look forward to welcoming you to our innovative and friendly team at Hedena!
Details
Date posted: 23 January 2026
Pay scheme: Depending on experience
Contract: Permanent
Working pattern: Part‑time
Reference number: A3940-25-0023
Job locations: 207 London Road, Headington, Oxford, OX3 9JA
Job Description
Overall Responsibility: as a Patient Services Advisor you will be working in a small but dynamic team and in many cases you will be the first person that a patient comes into contact with. Your role is to ensure that a patient is given the most appropriate appointment at the earliest opportunity. You will deal with all patients in a professional and friendly manner.
Front Desk Main Duties:
- Welcome patients/visitors at the front desk and respond to all requests in a friendly, helpful, and courteous manner
- Explain arrangements and formal requirements for new registrations and ensure documentation/registration process is completed correctly
- Ensure each new patient is given a registration pack which includes the registration form, patient questionnaire, information on the OCS, SCR and relevant opt‑out forms
- Advise patients of private charges before booking non‑NHS appointments and receive payments/issue receipts
- Educate patients about the services offered and systems at Hedena Health including:
- Named Doctor System
- Telephone Consultations/Appointment System
- Appointments Online signup
- SMS Text reminders
- Nurse Minor Illness
- Chronic disease recalls
- Triage/Home Visits
- Repeat prescribing process
- Be completely familiar with the appointments system and monitor the flow of patients to consulting rooms
- Advise patients if the clinician is running more than 15 minutes late
- Receive/store/prepare samples for collection according to protocol
- Receive deliveries and advise addressee of arrival; ensure that workstations and the reception area in general are kept neat and tidy
- Accept messages for nurses, doctors and requests for prescriptions
- Maintain patient confidentiality at all times
- Assist patients wanting to book in for appointments, using the self‑check‑in systems (touch screens) – noting and resolving any discrepancies
- Provide assistance to patients on the services provided at Hedena Health
- Ensure that the reception and waiting area (including patient reading material) are kept tidy and are welcoming to patients
- Report back to relevant colleagues on individual patients when required
- Ensure that prescription requests are actioned promptly, and that repeat prescription requests are dealt with within 48 hours according to protocol
Note: the working day runs from 08:00 to 18:30.
Person Specification
Qualifications – Essential:
- GCSE Qualified
- A‑Levels Qualified
Experience – Essential:
- Customer Service Skills
- IT Skills
- Communication Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer name: Hedena Health Ltd
Address: 207 London Road, Headington, Oxford, OX3 9JA
Website: https://www.hedenahealth.co.uk
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Patient Services Advisor employer: Hedena Health
Contact Detail:
Hedena Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hedena Health. Understand their values and services so you can show how you fit into their team. It’ll help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you’d handle patient interactions and showcase your friendly, professional attitude. We want to see that you can keep it cool under pressure!
✨Tip Number 3
Dress the part! First impressions matter, especially in a patient-facing role. Make sure you’re looking smart and approachable. A neat appearance will help convey your professionalism and readiness to welcome patients.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Patient Services Advisor role.
We think you need these skills to ace Patient Services Advisor
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values at Hedena Health.
Tailor Your Application: Make sure to customise your application for the Patient Services Advisor position. Highlight your relevant experience and skills that match the job description, especially your ability to handle patient interactions in a friendly and professional manner.
Showcase Your Communication Skills: As a Patient Services Advisor, communication is key! Use clear and concise language in your application to demonstrate your ability to convey information effectively. This will give us a taste of how you’ll interact with patients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Hedena Health
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Advisor. Familiarise yourself with the appointment system and the services offered at Hedena Health. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your People Skills
As the first point of contact for patients, your ability to communicate effectively is crucial. Practice responding to common patient queries in a friendly and professional manner. You might even want to role-play with a friend to get comfortable with the types of interactions you'll have.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with an upset patient or managing multiple requests at once. Think of examples from your past experiences where you've demonstrated problem-solving and customer service skills, and be ready to share them.
✨Show Your Organisational Skills
Being organised is key in this role. Be prepared to discuss how you manage your time and keep track of tasks. You could mention any tools or methods you use to stay organised, as this will demonstrate your ability to handle the busy environment at the front desk.
