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- Tasks: Assist the public with enquiries and provide essential support at Newtown Police Station.
- Company: Join Dyfed Powys Police, committed to inclusivity and community service.
- Benefits: Enjoy flexible working, generous leave, and access to health and wellbeing support.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Diverse and supportive workplace with excellent career development opportunities.
The predicted salary is between 13 - 16 £ per hour.
Public Enquiry Support in Newtown Police Station (18.5 hours per week).
What you will be doing:
- To deal promptly, professionally, and effectively with all customer contact including the collection and appraisal of information obtained from telephone calls and face to face contact.
- To deal with enquiries from members of the public and police officers/staff in person.
- To answer and action non-emergency (101) in a timely manner at times of exceptional demand.
- To provide advice and guidance to customers, signposting where relevant to other agencies for non-police matters.
Provisional working pattern: Week 1: Wednesday, Thursday, Friday; Week 2: Wednesday, Friday.
What can you expect?
- All new starters will have a buddy/mentor to support you when you join.
- 24 days annual leave (rises to 29 days with 5 years’ service) plus 8 bank holidays.
- Additional 24 days flexi leave (role dependant).
- Access to on-site gyms and fitness classes.
- Hybrid/Agile working (role dependant).
- Discounts from various retailers via the Blue Light Scheme.
- Cycle to Work Scheme.
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy.
- Pension scheme.
- Staff Support Networks.
- Flexible working opportunities.
- Generous maternity/paternity and adoption leave entitlements.
- Sick pay provisions.
All candidates are subject to vetting and medical checks. Please note for any part time vacancies, the salary will be pro rata.
Diversity and Welsh language:
Dyfed Powys Police are inclusive employers and strive to have a workforce representative of the communities they police and serve. We believe that we will benefit from the variety of thinking, approach, and skills that diversity can bring; all of which helps us to deliver a better policing service. We continue to work towards creating a safe, open culture that is ethical and inclusive of all. We have a range of staff networks and groups to provide specific support and advice, and our aim is to recruit talented people with a diverse range of skills and experience. We welcome applications from all backgrounds and communities regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious beliefs.
If you require any further information about this role, please do not hesitate to contact: recruitment@dyfed-powys.police.uk Or attend our weekly drop-in recruitment event, Wednesday @ 11am – 11:30am.
Public Enquiry Support - Powys in Newtown employer: Heddlu Dyfed-Powys Police
Contact Detail:
Heddlu Dyfed-Powys Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Enquiry Support - Powys in Newtown
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the job description and think about how your skills match what they're looking for. This will help you stand out when you chat with them.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with the public and police staff, being clear and confident is key. Try role-playing common scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the application process and the work culture. They might share valuable insights that can give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the role. Don’t forget to highlight your relevant experience in your conversations!
We think you need these skills to ace Public Enquiry Support - Powys in Newtown
Some tips for your application 🫡
Read the Role Profile Carefully: Before you start your application, make sure to read through the role profile thoroughly. It’s packed with details about what we’re looking for, and it’ll help you tailor your application to show off your skills and experience that match the job.
Evidence Your Skills: When filling out your application, don’t just list your skills—evidence them! Use specific examples from your past experiences that demonstrate how you’ve handled customer enquiries or worked under pressure. This is your chance to shine!
Keep It Professional Yet Friendly: While we love a friendly tone, remember to keep your application professional. Use clear language and avoid slang. We want to see your personality, but also your ability to communicate effectively, just like you would in the role.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at Heddlu Dyfed-Powys Police
✨Know Your Role
Before the interview, make sure you thoroughly understand the Public Enquiry Support role. Familiarise yourself with the key responsibilities, such as handling customer enquiries and providing guidance. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Practice Active Listening
Since this role involves dealing with the public and police staff, practice active listening skills. During the interview, show that you can listen attentively and respond appropriately to questions. This will highlight your ability to handle enquiries effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with customers in the past. Whether it's through phone calls or face-to-face interactions, be ready to discuss specific situations where you provided excellent service or resolved issues.
✨Emphasise Your Team Spirit
As you'll be working closely with a buddy/mentor and other team members, highlight your ability to work collaboratively. Share experiences where you've contributed to a team environment, showing that you're a supportive and adaptable colleague.
