At a Glance
- Tasks: Support investigations by handling enquiries and recording incidents with precision.
- Company: Join Dyfed-Powys Police, a community-focused organisation dedicated to public service.
- Benefits: Enjoy 24 days annual leave, flexible working, and access to on-site gyms.
- Other info: Inclusive workplace with diverse staff networks and excellent career progression.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24675 - 26106 £ per year.
We are looking for individuals who have good communication skills to deal with enquires from a variety of people, both via the telephone or electronic media and who also have the ability to accurately record and investigate reported incidents.
What you will be doing?
You will balance investigatory tasks relating to volume and priority crime, ASB and other reported matters, to provide a first-class response to the public, finalising the suitable outcomes.
You Will Be Required To
Assesses risk and identify the appropriate action to resolve or determine the appropriate agency, deployment grading and priority of contacts.
Inform the caller/reporter of the incident of the plan or outcome, ensuring highest standard of safeguarding and service.
Maintain high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.
Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
This role is a fixed location, based at a Dyfed-Powys Headquarters in Carmarthen. You will be required to work shifts which range between 7am to Midnight, 7 days a week)
Salary starts at £25,950 and rising to £27,204 over three years. Applicable allowances for shift and weekend working will be payable in addition to this.
If you think you have the skills and passion for this role, please click the attachment below to view the role profile. If you think this is the role for you, please complete an application, evidencing against the required attainments (usually found on the last page of the role profile).
Please also refer to the candidate guidance link below which provides more detail on how to complete your application.
Interview dates - 03/03/2026 & 04/03/2026
What can you expect?
All new starters will have a buddy/mentor to support you when you join
24 days annual leave (rises to 29 days with 5 years\' service) plus 8
Investigation Support Officer in Carmarthen employer: Heddlu Dyfed-Powys Police
Heddlu Dyfed-Powys Police is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With comprehensive benefits including generous leave entitlements, access to fitness facilities, and a commitment to diversity and inclusion, employees can thrive in a fulfilling environment while serving the community from our headquarters in Carmarthen.
StudySmarter Expert Advice🤫
We think this is how you could land Investigation Support Officer in Carmarthen
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities of an Investigation Support Officer. This way, when you get that interview, you can show off your knowledge and passion for the job.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with enquiries from various people, it’s crucial to be clear and concise. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Dyfed-Powys Police on LinkedIn. They can provide insights about the culture and expectations, which can give you an edge in your application.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the resources you need to tailor your application to what we’re looking for.
We think you need these skills to ace Investigation Support Officer in Carmarthen
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about dealing with enquiries, make sure to highlight your communication skills in your application. Use examples that demonstrate how you've effectively communicated with different people, whether over the phone or through email.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. Avoid jargon and ensure that your responses are easy to understand. This will show us that you can communicate effectively, which is key for the Investigation Support Officer role.
Evidence Your Experience:Make sure to provide specific examples from your past experiences that align with the job requirements. Whether it's handling customer service issues or managing enquiries, we want to see how your background makes you a great fit for this position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the necessary information and guidance to help you along the way!
How to prepare for a job interview at Heddlu Dyfed-Powys Police
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Investigation Support Officer role. Familiarise yourself with the key responsibilities, such as assessing risk and managing customer expectations. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Practice Your Communication Skills
Since this role involves dealing with enquiries from various people, practice articulating your thoughts clearly and concisely. You might want to role-play common scenarios you could face, like handling a distressed caller or explaining an incident's outcome. This will prepare you for the types of interactions you'll encounter on the job.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss examples of how you've successfully resolved issues in the past. Think about situations where you had to assess information quickly and determine the best course of action. Highlighting these experiences will show that you can handle the investigatory tasks required in this role.
✨Emphasise Customer Service Excellence
The role requires maintaining high levels of customer service, so be prepared to talk about your approach to managing customer expectations. Share specific examples of how you've gone above and beyond to ensure customer satisfaction, as this will align with the values of Heddlu Dyfed-Powys Police.
