Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Receive and assess complaints against the police, ensuring effective responses.
- Company: Join Dyfed Powys Police, committed to diversity and community representation.
- Benefits: Enjoy 24 days annual leave, hybrid working, and access to on-site gyms.
- Other info: Supportive environment with mentorship and excellent career growth opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for resolving issues.
The predicted salary is between 24000 - 28000 £ per year.
An exciting opportunity has arisen to join us as a Complaints Officer in Professional Standard.
What you will be doing?
- To receive, assess and log complaints against the police.
- To take or co‑ordinate action to effectively respond to (and where appropriate resolve) lower level complaints in accordance with legislation and national/local guidance and policy.
- This may include communicating with complainants via various means to understand their complaint.
- To ensure appropriate information is collected and documented in order to accurately inform formal complaint recording decisions by the Appropriate Authority.
- To maintain an effective audit trail of action, ensuring that the Department’s Centurion database is fully utilised and updated, and to keep interested parties informed as appropriate.
- To assist the wider Complaints and Misconduct Team as and when required with complaint or misconduct related matters that are in line with the level and responsibilities of the role.
What can you expect?
- All new starters will have a buddy/mentor to support you when you join.
- 24 days annual leave (rises to 29 days with 5 years’ service) plus 8 bank holidays.
- Additional 24 days flexi leave (role dependant).
- Access to on‑site gyms and fitness classes.
- Hybrid/Agile working (role dependant).
- Discounts from various retailers via the Blue Light Scheme.
- Cycle to Work Scheme.
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy.
- Pension scheme.
- Staff Support Networks.
- Flexible working opportunities.
- Generous maternity/paternity and adoption leave entitlements.
- Sick pay provisions.
All candidates are subject to vetting and medical checks. Please note for any part‑time vacancies, the salary will be pro‑rata.
Diversity and Welsh language
Dyfed Powys Police are inclusive employers and strive to have a workforce representative of the communities we police and serve. We believe that we will benefit from the variety of thinking, approach, and skills that diversity can bring; all of which helps us to deliver a better policing service. We continue to work towards creating a safe, open culture that is ethical and inclusive of all. We have a range of staff networks and groups to provide specific support and advice, and our aim is to recruit talented people with a diverse range of skills and experience. We welcome applications from all backgrounds and communities regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious beliefs.
We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favourably than an application made in English.
Information Point
If you require any further information about this role, please do not hesitate to contact: recruitment@dyfed-powys.police.uk. Or attend our weekly drop‑in recruitment event, Wednesday @ 11am – 11:30am here.
Complaints Officer in Carmarthen employer: Heddlu Dyfed-Powys Police
Contact Detail:
Heddlu Dyfed-Powys Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer in Carmarthen
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Complaints and Misconduct Team. A friendly chat can give us insights into the role and help you stand out when applying.
✨Tip Number 2
Prepare for the interview by practising common questions related to handling complaints. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 3
Showcase your communication skills! Since the role involves liaising with complainants, think of examples where you've successfully resolved issues through effective communication.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Complaints Officer in Carmarthen
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Complaints Officer. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your points are easy to understand. This will help us quickly grasp your qualifications and enthusiasm for the role.
Show Your Passion: Let your enthusiasm for the role shine through in your application. We love candidates who are genuinely excited about the opportunity to work with us and make a difference in the community. Share why this role matters to you!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This ensures that we receive all your details correctly and helps us keep track of your application efficiently. We can’t wait to hear from you!
How to prepare for a job interview at Heddlu Dyfed-Powys Police
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Complaints Officer. Familiarise yourself with the legislation and policies related to handling complaints against the police. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Prepare Real-Life Examples
Think of specific situations where you've dealt with complaints or resolved conflicts in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and ability to handle sensitive situations effectively.
✨Show Your Communication Skills
As a Complaints Officer, you'll need to communicate clearly and empathetically with complainants. During the interview, practice active listening and articulate your thoughts clearly. You might even want to prepare a few questions to ask the interviewer about their communication strategies within the team.
✨Emphasise Your Commitment to Diversity
Given the emphasis on diversity in the job description, be prepared to discuss how you can contribute to an inclusive workplace. Share any experiences you have working with diverse groups or how you’ve supported inclusivity in previous roles. This will align with the organisation's values and show that you’re a good fit.