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- Tasks: Assist the public and police with enquiries, providing guidance and support.
- Company: Join Dyfed Powys Police, a diverse and inclusive employer.
- Benefits: Enjoy 24 days annual leave, flexible working, and health support.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
An exciting opportunity has arisen to join us as a Public Enquiry Support in Ammanford Police Station.
What you will be doing:
- Deal with enquiries from members of the public and police officers/staff in person.
- Answer and action non‑emergency (101) calls in a timely manner, even during exceptional demand.
- Provide advice and guidance to customers, signing them up to other agencies for non‑police matters.
What you can expect:
- All new starters will have a buddy/mentor to support them when they join.
- 24 days annual leave (increases to 29 days with 5 years’ service) plus 8 bank holidays.
- Additional 24 days flexi leave (role dependent).
- Access to on‑site gyms and fitness classes.
- Hybrid/Agile working (role dependent).
- Discounts from various retailers via the Blue Light Scheme.
- Cycle to Work Scheme.
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy.
- Pension scheme.
- Staff Support Networks.
- Flexible working opportunities.
- Generous maternity/paternity and adoption leave entitlements.
- Sick pay provisions.
All candidates are subject to vetting and medical checks.
Diversity and Welsh language:
Dyfed Powys Police are inclusive employers and strive to have a workforce representative of the communities they police and serve. We believe that we will benefit from the variety of thinking, approach, and skills that diversity can bring; all of which helps us to deliver a better policing service. We continue to work towards creating a safe, open culture that is ethical and inclusive of all. We have a range of staff networks and groups to provide specific support and advice, and our aim is to recruit talented people with a diverse range of skills and experience. We welcome applications from all backgrounds and communities regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious beliefs.
We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favourably than an application made in English.
Information Point:
If you require any further information about this role, please contact recruitment@dyfed-powys.police.uk or attend our weekly drop-in recruitment event, Wednesday @ 11am – 11:30am here.
Public Enquiry Support in Ammanford employer: Heddlu Dyfed-Powys Police
Contact Detail:
Heddlu Dyfed-Powys Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Enquiry Support in Ammanford
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what a Public Enquiry Support does at Ammanford Police Station. This way, when you get the chance to chat with someone during an interview or networking event, you can show off your knowledge and enthusiasm.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with enquiries from the public and police staff, being able to articulate your thoughts clearly is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Attend local events or online meetups related to policing or community support. You never know who might have insights or connections that could help you land that Public Enquiry Support role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Dyfed Powys Police. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Public Enquiry Support in Ammanford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Public Enquiry Support role. We want to see how you can handle enquiries and provide top-notch support!
Show Your Customer Service Skills: Since you'll be dealing with the public, it's crucial to showcase your customer service experience. Share examples of how you've successfully managed enquiries or provided guidance in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Heddlu Dyfed-Powys Police
✨Know Your Role
Familiarise yourself with the responsibilities of a Public Enquiry Support. Understand how to handle enquiries and provide guidance effectively. This will help you demonstrate your knowledge during the interview.
✨Practice Active Listening
Since you'll be dealing with the public, practice active listening skills. During the interview, show that you can listen attentively and respond thoughtfully. This will highlight your ability to manage enquiries efficiently.
✨Showcase Your Empathy
Being in a support role means you'll encounter various emotions. Prepare examples of how you've shown empathy in past experiences. This will illustrate your capability to connect with people and provide the right support.
✨Prepare Questions
Have a few questions ready about the role and the team. This shows your interest and helps you gauge if the environment is right for you. Ask about the buddy/mentor system or opportunities for professional development.