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- Tasks: Manage bookings and coordinate guest experiences at our stunning estate.
- Company: Heckfield Place, a unique hotel blending history with modern elegance.
- Benefits: Competitive salary, healthcare, discounts, and generous holiday allowance.
- Why this job: Join a creative team and enhance guest experiences in a beautiful setting.
- Qualifications: Attention to detail and excellent communication skills are essential.
- Other info: Opportunities for training, development, and career progression await you.
The predicted salary is between 28000 - 28000 £ per year.
Resolutely natural, elegantly evolving, we are a beautiful piece of English history that redefines the idea of a hotel. Heckfield Place is both tamed and gently wild. Offering different aspects across the surrounding grounds, the character of each bedroom is written in the natural materials and meticulous craftsmanship found throughout.
We are now looking for a Reservations Executive to join our fantastic Reservations team. The Reservations Executive will be responsible for managing bookings across the Estate, including The Bothy, Marle & Hearth, including all our on- and off-site experiences. The Reservations Executive will also coordinate guest transfers to and from Heckfield Place, ensuring seamless arrangements from initial enquiry to their arrival and departure.
Exceptional attention to detail, refined guest service and confident use of reservation systems are essential. Other duties include:
- Deliver an efficient, courteous and thoughtful reservations journey at all times, in line with Heckfield Place standards.
- Take ownership of the guest journey from first point of contact through arrival, stay and departure, ensuring consistency and clarity at every touchpoint.
- Respond to all telephone and email enquiries promptly and professionally, in accordance with Heckfield Place standards of communication, typically within 2 hours.
- Initiate pre-arrival contact with guests to confirm arrangements, review itineraries and explore relevant activities and experiences, typically 72 hours prior to arrival.
- Manage reservations for bedrooms, The Bothy Spa, Marle & Hearth Restaurants, private events and all guest experiences, maintaining a thorough knowledge of availability, rates, packages and promotions.
- Maintain accurate guest profiles, ensuring preferences, feedback and follow-up actions are consistently recorded and communicated.
- Coordinate all guest activities and experiences, both on and off property, ensuring seamless planning and delivery.
- Demonstrate flexibility in working patterns, including weekends and public holidays, in line with business requirements.
Benefits:
- Salary of £28,000 PA
- Tronc (Allocation for 2025 was £7,800+ per annum / per person based on full time hours after completed probation)
- Increased holiday allowance
- Vitality healthcare cover
- Employee assistance programme
- Life assurance scheme (from day one, covering up to 2x your annual salary)
- 50% F&B discount when dining in our restaurants
- Company sick pay
- Enhanced maternity pay
- Enhanced paternity pay
- Recruit a Friend bonus (£1000)
- Monthly employee recognition scheme
- Annual employee parties
- Free staff meals
- 50% discount on Wildsmith Skin products
- Heckfield Plus - online discounts
- New baby gift
At Heckfield we pride ourselves on providing training, development and a chance to progress within the company. If you would like to work in a collaborative and creative environment, please apply now!
Reservations Executive employer: Heckfield Place
Contact Detail:
Heckfield Place Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Executive
✨Tip Number 1
Get to know Heckfield Place inside out! Familiarise yourself with their unique offerings and experiences. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of guest interaction, being articulate and friendly is key. Try role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be proactive in your follow-ups! After applying through our website, don’t hesitate to reach out and express your enthusiasm. A quick email or call can make you stand out from the crowd.
✨Tip Number 4
Showcase your attention to detail! During interviews, share examples of how you've managed bookings or coordinated events in the past. Highlighting your organisational skills will resonate well with the team at Heckfield Place.
We think you need these skills to ace Reservations Executive
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application specifically for the Reservations Executive role. Highlight your experience with reservation systems and guest service, and relate it back to what we do at Heckfield Place.
Attention to Detail is Key: Since the role requires exceptional attention to detail, ensure your application is free from typos and errors. This shows us that you can manage the meticulous nature of the job right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Heckfield Place
✨Know the Company Inside Out
Before your interview, take some time to research Heckfield Place. Understand its history, values, and what makes it unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Master the Reservation Systems
Since the role requires confident use of reservation systems, make sure you're familiar with any relevant software or tools. If you have experience with similar systems, be ready to discuss how you've used them to enhance guest experiences.
✨Showcase Your Attention to Detail
As a Reservations Executive, attention to detail is crucial. Prepare examples from your past work where your meticulousness made a difference. Whether it was managing bookings or ensuring guest preferences were met, these stories will highlight your suitability for the role.
✨Practice Professional Communication
Since you'll be responding to enquiries promptly and professionally, practice your communication skills. Consider role-playing common scenarios with a friend, focusing on clarity and courtesy. This will help you feel more confident during the actual interview.