Night Guest Assistant

Night Guest Assistant – Heckfield Place

Join our friendly Front Office team as a Night Guest Assistant at Heckfield Place, a Georgian family home seamlessly blended with 400 acres of Hampshire countryside.

Responsibilities

• Manage the hotel throughout the night, ensuring guests experience the same high standards of service as during the day.
• Label and deliver or collect guest luggage according to Night Manager or Assistant Night Manager instructions.
• Serve food and drink to company standards while adhering to licensing laws and basic food hygiene.
• Record guest information accurately in the PMS and Daily Memo to exceed expectations.
• Complete the Night Audit each night after checking all guests are checked in and rates are accurate, preparing and distributing all necessary reports.

Qualifications

• Effective communication and organisational skills.
• Exceptional customer service, anticipating guests’ needs.
• Positive, proactive, can‑do attitude.
• Attention to detail.
• Ability to work well under pressure, keep calm and act responsibly in emergencies.

Benefits

• Basic salary of £26,407.50 per annum.
• Tronc (Allocation 2024 £7,800+ per annum for full‑time hours).
• Increased holiday allowance.
• Vitality healthcare cover.
• Employee assistance programme.
• Life assurance scheme (up to 2× annual salary).
• 50% discount on food and beverage when dining in our restaurants.
• Company sick pay.
• Enhanced maternity and paternity pay.
• Recruit‑a‑Friend bonus (£1,000).
• Monthly employee recognition scheme.
• Annual employee parties.
• New baby gift.
• Free staff meals.
• 50% discount on Wildsmith Skin products.
• Heckfield Plus online discounts.
• Christmas gift.

At Heckfield we pride ourselves on training, development and the opportunity to progress within the company. If you would like to work in a collaborative and creative environment, please apply now.

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