At a Glance
- Tasks: Manage bookings and coordinate guest experiences at our stunning estate.
- Company: Heckfield Place, a unique hotel blending history with modern elegance.
- Benefits: Competitive salary, healthcare, discounts, and generous holiday allowance.
- Other info: Opportunities for training, development, and career progression await you.
- Why this job: Join a passionate team and create memorable experiences for guests.
- Qualifications: Attention to detail and excellent communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Resolutely natural, elegantly evolving, we are a beautiful piece of English history that redefines the idea of a hotel. Heckfield Place is both tamed and gently wild. Offering different aspects across the surrounding grounds, the character of each bedroom is written in the natural materials and meticulous craftsmanship found throughout.
We are now looking for a Reservations Executive to join our fantastic Reservations team. The Reservations Executive will be responsible for managing bookings across the Estate, including The Bothy, Marle & Hearth, including all our on- and off-site experiences. The Reservations Executive will also coordinate guest transfers to and from Heckfield Place, ensuring seamless arrangements from initial enquiry to their arrival and departure.
Exceptional attention to detail, refined guest service and confident use of reservation systems are essential. Other duties include:
- Deliver an efficient, courteous and thoughtful reservations journey at all times, in line with Heckfield Place standards.
- Take ownership of the guest journey from first point of contact through arrival, stay and departure, ensuring consistency and clarity at every touchpoint.
- Respond to all telephone and email enquiries promptly and professionally, in accordance with Heckfield Place standards of communication, typically within 2 hours.
- Initiate pre‑arrival contact with guests to confirm arrangements, review itineraries and explore relevant activities and experiences, typically 72 hours prior to arrival.
- Manage reservations for bedrooms, The Bothy Spa, Marle and Hearth Restaurants, private events and all guest experiences, maintaining a thorough knowledge of availability, rates, packages and promotions.
- Maintain accurate guest profiles, ensuring preferences, feedback and follow‑up actions are consistently recorded and communicated.
- Coordinate all guest activities and experiences, both on and off property, ensuring seamless planning and delivery.
- Demonstrate flexibility in working patterns, including weekends and public holidays, in line with business requirements.
Benefits:
- Salary of £28,000 PA
- Tronc (Allocation for 2025 was £7,800+ per annum / per person based on full time hours after completed probation)
- Increased holiday allowance
- Vitality healthcare cover
- Employee assistance programme
- Life assurance scheme (from day one, covering up to 2x your annual salary)
- 50% F&B discount when dining in our restaurants
- Company sick pay
- Enhanced maternity pay
- Enhanced paternity pay
- Recruit a Friend bonus (£1,000)
- Monthly employee recognition scheme
- Annual employee parties
- Free staff meals
- 50% discount on Wildsmith Skin products
- Heckfield Plus - online discounts
- New baby gift
At Heckfield we pride ourselves on providing training, development and a chance to progress within the company.
Reservations Executive in Hook employer: Heckfield Place
Heckfield Place is an exceptional employer that offers a unique blend of rich English history and modern hospitality, making it an inspiring place to work. As a Reservations Executive, you will be part of a dedicated team that values attention to detail and refined guest service, while enjoying benefits such as a competitive salary, enhanced holiday allowance, and opportunities for personal growth and development. With a supportive work culture that includes employee recognition schemes and generous discounts, Heckfield Place is committed to ensuring a rewarding and fulfilling experience for all its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Executive in Hook
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Heckfield Place. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Heckfield Place
Don't be shy about reaching out to Heckfield Place directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Executive in Hook
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Heckfield Place and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Heckfield Place
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
