At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences in a stunning hotel setting.
- Company: Heckfield Place, a beautifully restored hotel on a 400-acre farm near London.
- Benefits: Competitive salary, healthcare, generous holiday, and employee discounts.
- Other info: Opportunities for training, development, and career progression in a creative environment.
- Why this job: Be the face of hospitality and create memorable moments for guests.
- Qualifications: Strong leadership skills and a passion for guest service.
The predicted salary is between 31500 - 38500 £ per year.
Heckfield Place is a beautifully restored hotel on a 400-acre farm in the county of Hampshire, just outside of London. We are currently looking for a
House Manager to join our Team.
To act as the primary host for resident guests and a true ambassador for the estate.
This role oversees the seamless delivery of service across the House, including all‑day dining, afternoon tea, terrace service, picnics, and seasonal or pop‑up food and beverage activity around the estate.
Working closely with the Bar Manager, the House Manager takes full ownership of the House operation, ensuring an intuitive, warm and consistent guest experience that reflects the values, philosophy and farm‑to‑fork ethos of Heckfield Place.
Position responsibilities include but aren't limited to
- Be visibly present on the floor during service, demonstrating leadership and guest engagement.
- Ownership of the House, Dining Room, Italian Terrace and In-Room Dining including picnics, estate F&B seasonal offerings and room’s amenities.
- Ensure guest profiles and dietary requirements are updated and communicated to the team.
- Deliver personalised service using guest profiles, daily memos and traces.
- Provide exceptional guest service and empower the team to do the same.
- Respond promptly to guest feedback and resolve complaints effectively.
- Maintain performance under pressure and adapt to changing guest needs.
- Maintain the highest level of communication between the F&B house team and all the internal departments including Front Office, Room Division, Kitchen and House Keeping.
- Set the highest level of service and guest expectations supported by intensive staff training and daily staff briefing.
- Create and maintain Daily Training Sessions.
Benefits
- Tronc (Allocation for 2025 was £7,800+ per annum / per person based on full time hours)
- Increased holiday allowance
- Vitality healthcare cover
- Employee assistance programme
- Life assurance scheme (from day one, covering up to 2x your annual salary)
- 50% F&B discount when dining in our restaurants
- Company sick pay
- Enhanced maternity and paternity pay
- Recruit a Friend bonus (£1000)
- Monthly employee recognition scheme
- Annual employee parties
- Free staff meal
- New baby gift
- Daily briefings with the team, including food tasting – opportunities to work with the Home Farm
- 50% discount on Wildsmith Skin products
- Heckfield Plus - online discounts
- Christmas gift
At Heckfield we pride ourselves on providing training, development and a chance to progress within the company.
- If you would like to work in a collaborative and creative environment,
- #J-18808-Ljbffr
House Manager in Hook employer: Heckfield Place
Heckfield Place is an exceptional employer that prioritises the wellbeing of both its guests and employees. With a strong focus on employee growth, enhanced holiday allowances, and a creative work environment, team members are encouraged to thrive while delivering outstanding service. Join a motivated team where your contributions are recognised and valued in the beautiful setting of Heckfield, England.
StudySmarter Expert Advice🤫
We think this is how you could land House Manager in Hook
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Heckfield Place. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Heckfield Place
Don't be shy about reaching out to Heckfield Place directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace House Manager in Hook
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Heckfield Place and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Heckfield Place
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
