At a Glance
- Tasks: Greet guests, manage luggage, and drive hotel vehicles around our stunning estate.
- Company: Join the extraordinary team at Heckfield, a beautifully restored Georgian family home.
- Benefits: Competitive salary, healthcare, discounts, and opportunities for growth.
- Other info: Enjoy a collaborative environment with training and development opportunities.
- Why this job: Be the first friendly face guests see and make their stay unforgettable.
- Qualifications: Must be 25+, with a full clean UK driving licence and great customer service skills.
The predicted salary is between 26500 - 26500 € per year.
Would you like to join an extraordinary gathering of people on an amazing Estate which centres around a beautiful hotel? Heckfield is a living place: a Georgian family home lovingly restored to its classic origins and rewoven into 400-acres of Hampshire. Elegantly evolving, resolutely natural, we’re a beautiful piece of English history that redefines the idea of a hotel. We are now looking for a Hotel Porter/Driver to join our friendly Front Office team.
For you to be able to drive our guest cars, our insurance policy requires drivers to be at least 25 years old. You will need a full clean UK licence to apply for this role. Our Front Office Porter/Driver are amongst the first to greet our guests so strong customer service skills are a must.
Position responsibilities include but aren't limited to:
- Greeting guests in a friendly and professional manner
- Carrying guests luggage to and from rooms
- Labelling all guest luggage and maintaining luggage room in a clean and tidy manner
- Supporting the front office team with check ins/outs and guest requests
- Use of Hotel vehicles for transporting guests around the estate and collection of guests from local train stations
- Maintenance & regular checks of hotel vehicles and bicycles
- Valet parking of guests vehicles
- To be responsible for placing the correct luggage in the correct room and notifying the manager upon completion
- To be responsible for collecting luggage from the rooms of departing guests and placing it in the correct vehicle or labelling it and keeping it in the luggage room
- Have an open schedule that allows you to work evenings and weekends
Benefits:
- Basic Salary of £26,500 PA
- Tronc (Allocation for 2025 was £7,800+ per annum / per person based on full time hours)
- Increased holiday allowance
- Vitality healthcare cover
- Employee assistance programme
- Life assurance scheme (from day one, covering up to 2x your annual salary)
- 50% F&B discount when dining in our restaurants
- Company sick pay
- Enhanced maternity pay
- Enhanced paternity pay
- Recruit a Friend bonus (£1000)
- Monthly employee recognition scheme
- Annual employee parties
- Free staff meals
- 50% discount on Wildsmith Skin products
- Heckfield Plus - online discounts
At Heckfield we pride ourselves on providing training, development and a chance to progress within the company. If you would like to work in a collaborative and creative environment, please apply now!
Front Office Porter/Driver in Hook employer: Heckfield Place
Heckfield is an exceptional employer, offering a unique opportunity to work in a beautifully restored Georgian estate set within 400 acres of Hampshire. With a strong emphasis on employee development, a collaborative work culture, and generous benefits including enhanced maternity and paternity pay, as well as a monthly recognition scheme, we ensure our team feels valued and supported. Join us to be part of a friendly environment where your contributions are celebrated and growth opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Porter/Driver in Hook
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Heckfield and its values. This will help you connect with the team and show that you're genuinely interested in being part of their unique environment.
✨Tip Number 2
Practice your customer service skills! As a Front Office Porter/Driver, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Be ready to showcase your driving skills! Since you'll be using hotel vehicles, make sure you’re comfortable behind the wheel. If possible, take a quick drive around the estate to familiarise yourself with the area before your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Heckfield team. Don’t miss out on this opportunity!
We think you need these skills to ace Front Office Porter/Driver in Hook
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the unique environment at Heckfield.
Highlight Relevant Experience:Make sure to mention any previous experience in customer service or hospitality. We love seeing how your past roles have prepared you for being a friendly face at our hotel!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our Front Office team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this amazing opportunity at Heckfield.
How to prepare for a job interview at Heckfield Place
✨Know the Estate Inside Out
Before your interview, take some time to research Heckfield and its history. Familiarise yourself with the estate's features and services, as well as its commitment to customer service. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Front Office Porter/Driver, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've provided exceptional customer service. Think about how you handled difficult situations or went above and beyond to make someone’s day better.
✨Demonstrate Your Driving Experience
Since driving guest cars is a key part of the role, be ready to discuss your driving experience. Highlight your clean driving record and any relevant experience you have with transporting guests or handling vehicles. If you have knowledge of the local area, mention that too!
✨Be Ready for Practical Scenarios
Expect some situational questions during the interview. They might ask how you would handle a busy check-in or what you would do if a guest's luggage was misplaced. Think through these scenarios beforehand so you can respond thoughtfully and show your problem-solving skills.
