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- Tasks: Welcome guests, manage check-ins/outs, and recommend local attractions.
- Company: Heckfield Place, a stunning Georgian hotel set in 400 acres of Hampshire.
- Benefits: Competitive salary, healthcare, discounts, and opportunities for growth.
- Why this job: Join a creative team and make every guest's experience memorable.
- Qualifications: Customer service skills and experience in a similar role preferred.
- Other info: Flexible hours with evening and weekend shifts; enjoy staff meals and recognition events.
The predicted salary is between 25856 - 25856 £ per year.
Heckfield is a living place: a Georgian family home lovingly restored to its classic origins and rewoven into 400 acres of Hampshire. Elegantly evolving, resolutely natural, we’re a beautiful piece of English history that redefines the idea of a hotel. We springboard from a storied past, celebrating the slow-and-simple now: a country haven — less than an hour from London — sculpted over centuries by ancient heather, woodland and meadow.
We are now looking for a skilled Guest Assistant (Reception) to join our lovely Front Office team. Our Front Office team are the first to greet guests when they arrive, therefore, excellent customer service skills are required and experience in a similar role is preferred.
Other duties include:
- To be responsible for the smooth check in and check out of guests
- Assistance with arranging guest experiences
- Ensure all checklists are completed daily
- To welcome each guest arriving at Heckfield Place
- To ensure the Front Desk is manned always and all operations run smoothly and professionally.
- To have a thorough knowledge of the surrounding areas, to recommend places of interest to visit.
- Ensure all email are checked and responded to promptly.
- Ensure prompt delivery of guest luggage
- To liaise closely with the Front Office Manager and Head Housekeeper to keep everyone informed of any changes in room allocations.
- Have an open schedule that allows you to work evenings and weekends.
Benefits:
- Basic Salary of £27,000 PA
- Tronc (Allocation for 2025 was £7,800+ per annum / per person based on full time hours)
- Increased holiday allowance
- Vitality healthcare cover
- Employee assistance programme (with Hospitality Action)
- Life assurance scheme (from day one, covering up to 2x your annual salary)
- 50% F&B discount when dining in our restaurants
- Company sick pay
- Enhanced maternity pay
- Enhanced paternity pay
- Recruit a Friend bonus (£1000)
- Monthly employee recognition scheme
- Annual employee parties
- Free staff meal
- 50% discount on Wildsmith Skin products
- Heckfield Plus – online discount
At Heckfield we pride ourselves on providing training, development and a chance to progress within the company. If you would like to work in a collaborative and creative environment please apply now.
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Guest Assistant - Front Office employer: Heckfield Place
Contact Detail:
Heckfield Place Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Assistant - Front Office
✨Tip Number 1
Get to know Heckfield Place inside out! Familiarise yourself with the history, the surroundings, and the unique experiences they offer. This way, when you chat with the team or during interviews, you can show your genuine interest and knowledge about the place.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Guest Assistant and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences at Heckfield and any tips they might have for you. Plus, it shows you're proactive and genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can tailor your application to highlight your relevant skills and experiences that match the Guest Assistant role perfectly.
We think you need these skills to ace Guest Assistant - Front Office
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Guest Assistant role. Highlight any relevant experience in customer service and mention specific skills that align with what we’re looking for at Heckfield.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and why you’d be a great fit for our Front Office team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Heckfield Place
✨Know the Venue Inside Out
Before your interview, take some time to research Heckfield Place. Familiarise yourself with its history, values, and the unique experiences it offers guests. This knowledge will not only impress your interviewers but also help you demonstrate how you can contribute to their vision.
✨Showcase Your Customer Service Skills
As a Guest Assistant, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. Be ready to discuss how you would handle various scenarios that may arise at the front desk.
✨Be Ready for Role-Specific Questions
Expect questions related to check-in/check-out processes, managing guest experiences, and liaising with other departments. Brush up on your knowledge of hotel operations and think about how you would ensure smooth communication between the Front Office and Housekeeping teams.
✨Demonstrate Flexibility and Team Spirit
Heckfield values collaboration and adaptability. Be prepared to discuss your availability for evenings and weekends, and share examples of how you've worked effectively in a team. Highlight your willingness to pitch in wherever needed to keep operations running smoothly.