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- Tasks: Greet guests, handle luggage, and drive hotel vehicles around the estate.
- Company: Heckfield Place, a unique boutique hotel in Hampshire.
- Benefits: Competitive salary, healthcare cover, discounts, and employee recognition.
- Why this job: Join a friendly team and create memorable experiences for guests.
- Qualifications: Must be 25+, have a clean driving licence, and strong customer service skills.
- Other info: Enjoy flexible hours with opportunities for career growth.
The predicted salary is between 25500 - 25500 £ per year.
Heckfield Place in Hampshire offers a unique boutique hotel experience. We are looking for a Front Office Porter/Driver to join our front office team and support guests throughout their stay.
Responsibilities
- Greet guests in a friendly and professional manner
- Carry guests luggage to and from rooms
- Label guest luggage and maintain a clean luggage room
- Support the front office team with check‑ins/check‑outs and guest requests
- Use hotel vehicles to transport guests around the estate and collect guests from local train stations
- Maintain and perform regular checks of hotel vehicles and bicycles
- Valet parking for guests' vehicles
- Ensure luggage is placed in the correct room and notify manager upon completion
- Collect departing guests' luggage, label it, and store it in the luggage room
- Work an open schedule that includes evenings and weekends
Benefits
- Basic salary of £25,500 per annum
- Tronc allocation for 2024: £7,800+ per annum (full‑time hours)
- Increased holiday allowance
- Vitality healthcare cover
- Employee assistance programme
- Life assurance scheme (up to 2x annual salary from day one)
- 50% F&B discount when dining at our restaurants
- Company sick pay
- Enhanced maternity and paternity pay
- Recruit a Friend bonus (£1,000)
- Monthly employee recognition scheme
- Annual employee parties
- Free staff meals
- 50% discount on Wildsmith Skin products
- Heckfield Plus online discounts
Requirements
- At least 25 years old with a full, clean UK driving licence
- Strong customer service skills
- Ability to work evenings and weekends
- Valid driver's licence and clean driving record
Details
- Seniority level: Entry level
- Employment type: Full‑time
Front Office Porter/Driver employer: Heckfield Place
Contact Detail:
Heckfield Place Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Porter/Driver
✨Tip Number 1
First things first, make sure you know the ins and outs of Heckfield Place. Familiarise yourself with their services and vibe so you can chat confidently about how you’d fit in. It shows you’re genuinely interested and ready to be part of the team!
✨Tip Number 2
When you get the chance to meet the team or hiring manager, don’t hold back! Bring your A-game in terms of friendliness and professionalism. Remember, as a Front Office Porter/Driver, your role is all about making guests feel welcome, so let that shine through in your interactions.
✨Tip Number 3
Be prepared to talk about your customer service experiences. Share specific examples where you’ve gone above and beyond for someone. This will help us see how you handle guest requests and challenges, which is key for this role.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Front Office Porter/Driver
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and professional side, just like you would when greeting our guests.
Tailor Your Application: Make sure to customise your application for the Front Office Porter/Driver role. Highlight your customer service skills and any relevant experience that shows you can handle luggage and transport guests with ease. We love seeing how you fit into our unique hotel vibe!
Show Your Driving Skills: Since a clean driving record is a must, mention your driving experience and any relevant qualifications. If you've got a knack for navigating around Hampshire, let us know! It’s all about making our guests feel at home.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Heckfield Place!
How to prepare for a job interview at Heckfield Place
✨Know the Hotel Inside Out
Before your interview, take some time to research Heckfield Place. Familiarise yourself with its unique offerings and services. This will not only impress the interviewers but also help you understand how you can contribute to enhancing the guest experience.
✨Showcase Your Customer Service Skills
As a Front Office Porter/Driver, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to handle the responsibilities of the role.
✨Be Ready for Practical Questions
Expect questions that assess your driving skills and knowledge of vehicle maintenance. Brush up on basic vehicle checks and be prepared to discuss how you would ensure the safety and comfort of guests during transport.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your respect for the role and the hotel’s standards, setting a positive tone right from the start.
