At a Glance
- Tasks: Engage with guests and provide top-notch service in a stunning fine dining setting.
- Company: Heckfield Place, a beautifully restored hotel on a 400-acre farm near London.
- Benefits: Competitive salary, healthcare, enhanced leave, and generous discounts.
- Other info: Opportunities for training, development, and fun employee events.
- Why this job: Join a creative team and grow your career in hospitality while enjoying a vibrant work culture.
- Qualifications: Previous hospitality experience and a passion for excellent customer service.
The predicted salary is between 28119 - 28119 £ per year.
Heckfield Place is a beautifully restored hotel on a 400-acre farm in the county of Hampshire, just outside of London. In Marle and Hearth restaurants, we prepare food and drink that celebrates simplicity, the seasons, and a sense of place. Front of House is currently looking for a Waiter to join our Marle Restaurant Team.
Position responsibilities include but are not limited to:
- Engage positively and professionally with all guests and visitors.
- Have a great customer service attitude and work closely with the senior members of the team as well as the kitchen.
- Provide an exemplary level of service to our guests every time.
- Have an open schedule that allows you to work evenings and weekends.
- Ensure all areas of the Restaurant are kept to a high standard of cleanliness and tidiness.
- Have previous experience in hospitality.
Benefits:
- Basic salary of £28,119 pa
- Tronc (Allocation for 2025 was £7,800+ per annum / per person based on full time hours)
- Increased holiday allowance
- Vitality healthcare cover
- Employee assistance programme
- Life assurance scheme (from day one, covering up to 2x your annual salary)
- 50% F&B discount when dining in our restaurants
- Company sick pay
- Enhanced maternity pay
- Enhanced paternity pay
- Recruit a Friend bonus (£1000)
- Monthly employee recognition scheme
- Annual employee parties
- Free staff meals
- Daily briefings with the team, including food tasting – opportunities to work with the Home Farm
- 50% discount on Wildsmith Skin products
- Heckfield Plus - online discounts
- New baby gift
- Christmas gift
At Heckfield we pride ourselves on providing training, development and a chance to progress within the company. If you would like to work in a collaborative and creative environment, please apply now!
Fine Dining Waiter — Guest Experience & Growth employer: Heckfield Place
Heckfield Place is an exceptional employer, offering a unique opportunity to work in a beautifully restored hotel set within a stunning 400-acre farm in Hampshire. With a strong focus on employee growth and development, we provide comprehensive benefits including enhanced maternity and paternity pay, healthcare cover, and a collaborative work culture that values creativity and teamwork. Join us to be part of a dedicated team that prioritises exemplary guest experiences while enjoying perks like generous discounts and recognition programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Fine Dining Waiter — Guest Experience & Growth
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop by Heckfield Place and soak in the atmosphere. This will help you understand their style and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Brush up on your customer service skills! Think of examples from your past experiences where you went above and beyond for guests. We want to hear how you can bring that exemplary service to Marle Restaurant.
✨Tip Number 3
Be ready to chat about teamwork! Since you'll be working closely with senior members and the kitchen, share stories that highlight your ability to collaborate and communicate effectively. It’s all about creating a seamless guest experience!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Heckfield family. Don’t miss out on this opportunity!
We think you need these skills to ace Fine Dining Waiter — Guest Experience & Growth
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see that you genuinely care about providing an exceptional guest experience, so share any relevant experiences or stories that highlight your customer service skills.
Tailor Your Application:Make sure to customise your application to reflect the values and style of Heckfield Place. Mention specific aspects of our restaurants, like our focus on simplicity and seasonal ingredients, to show that you understand and appreciate what we do.
Highlight Teamwork Skills:Since you'll be working closely with both guests and team members, emphasise your ability to collaborate effectively. Share examples of how you've worked in a team before, especially in busy environments, to demonstrate that you're a great fit for our Marle Restaurant Team.
Keep It Professional Yet Friendly:While we love a casual vibe, remember to maintain a professional tone in your written application. Use clear language and check for any typos or errors. A well-presented application shows us that you take this opportunity seriously, so give it your best shot!
How to prepare for a job interview at Heckfield Place
✨Know the Venue
Before your interview, take some time to research Heckfield Place and its Marle Restaurant. Familiarise yourself with their menu, values, and the overall vibe of the place. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Customer Service Skills
As a Fine Dining Waiter, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you handled difficult situations or received positive feedback, as this will demonstrate your ability to engage positively with guests.
✨Be Ready for Teamwork Questions
Since you'll be working closely with senior team members and the kitchen, expect questions about teamwork. Think of specific instances where you collaborated effectively with others. Emphasise your communication skills and how you contribute to a harmonious work environment.
✨Prepare for Practical Scenarios
You might be asked to role-play a dining scenario or answer situational questions. Practice how you would handle various guest interactions, such as dealing with complaints or making recommendations. This will help you feel more confident and showcase your readiness for the role.
