At a Glance
- Tasks: Greet guests, manage luggage, and drive hotel vehicles around our stunning estate.
- Company: Join the extraordinary team at Heckfield, a beautifully restored Georgian family home.
- Benefits: Competitive salary, healthcare, discounts, and opportunities for growth and development.
- Other info: Enjoy a vibrant work culture with employee recognition and fun events.
- Why this job: Be the first friendly face guests see and create memorable experiences.
- Qualifications: Must be 25+, have a full clean UK licence, and strong customer service skills.
Would you like join an extraordinary gathering of people on an amazing Estate which centres around a beautiful hotel? Heckfield is a living place: a Georgian family home lovingly restored to its classic origins and rewoven into 400-acres of Hampshire. Elegantly evolving, resolutely natural, we’re a beautiful piece of English history that redefines the idea of a hotel.
We are now looking for a Hotel Porter/Driver to join our friendly Front Office team.
For you to be able to drive our guest cars, our insurance policy requires drivers to be at least 25 years old. If this requirement is not met, we are unable to move forward with your application right now. You will need a full clean UK licence to apply for this role. We truly appreciate your understanding
Our Front Office Porter/Driver are amongst the first to greet our guests so strong customer service skills are a must.
Position responsibilities include but aren't limited to:
- Greeting guests in a friendly and professional manner
- Carrying guests luggage to and from rooms
- Labelling all guest luggage and maintaining luggage room in a clean and tidy manner
- Supporting the front office team with check ins/outs and guest requests
- Use of Hotel vehicles for transporting guests around the estate and collection of guests from local train stations
- Maintenance & regular checks of hotel vehicles and bicycles
- Valet parking of guests vehicles
- To be responsible for placing the correct luggage in the correct room and notifying the manager upon completion.
- To be responsible for collecting luggage from the rooms of departing guests and placing it in the correct vehicle or labelling it and keeping it in the luggage room
- Have an open schedule that allows you to work evenings and weekends.
Benefits:
- Basic Salary of £26,500 PA
- Tronc (Allocation for 2025was £7,800+ per annum / per person based on full time hours)
- Increased holiday allowance
- Vitality healthcare cover
- Employee assistance programme
- Life assurance scheme (from day one, covering up to 2x your annual salary)
- 50% F&B discount when dining in our restaurants
- Company sick pay
- Enhanced maternity pay
- Enhanced paternity pay
- Recruit a Friend bonus (£1000)
- Monthly employee recognition scheme
- Annual employee parties
- Free staff meals
- 50% discount on Wildsmith Skin products
- Heckfield Plus - online discounts
At Heckfield we pride ourselves on providing training, development and a chance to progress within the company.
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Front Office Porter/Driver in Hook employer: Heckfield Place
Heckfield is an exceptional employer, offering a unique opportunity to work in a beautifully restored Georgian estate surrounded by 400 acres of Hampshire countryside. With a strong focus on employee development, competitive benefits including enhanced maternity and paternity pay, and a vibrant work culture that values recognition and teamwork, joining our Front Office team as a Porter/Driver means being part of a community that truly cares for its staff and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Porter/Driver in Hook
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Heckfield Place. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Heckfield Place
Don't be shy about reaching out to Heckfield Place directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Porter/Driver in Hook
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Heckfield Place and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Heckfield Place
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
