At a Glance
- Tasks: Manage Private Medical Insurance renewals and guide clients through their options.
- Company: Join Howden, a diverse company that values your unique contributions.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive team environment.
- Other info: Great opportunities for personal growth and career development.
- Why this job: Make a positive impact while developing your skills in a dynamic role.
- Qualifications: Motivated, customer-focused individuals with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Role Responsibilities
- Manage a pipeline of Private Medical Insurance (PMI) policy renewals, ensuring clients are contacted in a timely and structured way ahead of their renewal date.
- Maintain accurate client records and manage workload effectively across multiple systems.
- Work to, and consistently achieve, daily and monthly Key Performance Indicators (KPI) including call activity, retention rates, conversion, and quality/compliance standards.
- Take ownership of personal performance, actively seeking feedback and continuously improving call quality and outcomes.
- Stay up to date with product knowledge, insurer changes, and market developments, applying this in every customer conversation.
- Handle a high volume of inbound and outbound calls, along with email contact to confidently guide clients through their renewal options.
- Identify opportunities to upsell or cross-sell additional products where this meets client needs.
- Deliver clear, compliant advice in line with regulatory standards and Treating Customers Fairly (TCF) principles.
Requirements
- Motivation to succeed and a positive attitude towards working to targets.
- A pro‐active, customer‐focused approach and genuine interest in helping people make informed decisions.
- Confidence to suggest solutions that genuinely benefit the customer.
- Resilience and determination when handling objections or challenging conversations.
- High level of attention to detail and accuracy.
- Strong organisational skills with the ability to manage tasks and deadlines.
- Confident and professional communication skills, both verbal and written.
- Willingness to learn new information and build technical knowledge through training.
- Team‐focused attitude with a willingness to share knowledge and best practice.
- Confident using computer systems and following structured processes.
Location and Working Hours
- Ageas House - Gloucester.
- Hybrid: 3 days from home, 2 days in the office.
- Full time: 39 hours per week.
Benefits
- A career that you define. At Howden, we value diversity – there is no one Howden type.
- We support each other in the small everyday moments and the bigger challenges.
- We are determined to make a positive difference at work and beyond.
- Reasonable adjustments: We commit to providing reasonable accommodations such as software, IT, office setups, flexible hours, and hybrid working where possible.
Renewals Adviser in Gloucester employer: HEBW
At Howden, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and personal growth. As a Renewals Adviser based in Gloucester, you will benefit from a hybrid working model, allowing for a balanced work-life integration while engaging in meaningful client interactions. With a strong focus on employee development and a commitment to making a positive impact, Howden provides the perfect environment for those looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Adviser in Gloucester
✨Tip Number 1
Get to know the company inside out! Before your interview, do some digging on Howden and their approach to Private Medical Insurance. This will help you tailor your answers and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer-focused approach and resilience when discussing challenging situations.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've met targets or helped customers make informed decisions. This will showcase your motivation to succeed and your proactive attitude.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Renewals Adviser in Gloucester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Renewals Adviser role. Highlight your experience with managing client relationships and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of client interaction, it’s crucial to demonstrate your strong verbal and written communication skills. Use clear and professional language in your application to reflect how you would communicate with clients.
Highlight Your Organisational Skills:We’re looking for someone who can manage multiple tasks effectively. In your application, mention any tools or methods you use to stay organised and how you’ve successfully handled workloads in the past.
Be Yourself and Stay Positive:Let your personality shine through! We appreciate a positive attitude and a genuine interest in helping others. Share examples of how you’ve gone above and beyond for customers in your previous roles. Don’t forget to apply through our website!
How to prepare for a job interview at HEBW
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of Private Medical Insurance (PMI) and any recent changes in the market. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since the role involves managing a pipeline of renewals, be prepared to discuss how you stay organised. Share specific examples of how you've managed multiple tasks or systems in the past, and highlight any tools or methods you use to keep track of your workload.
✨Demonstrate Your Customer Focus
Think of examples where you've gone above and beyond for a customer. Be ready to explain how you handle objections and challenging conversations, as this will showcase your resilience and determination to provide excellent service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
