IT Infrastructure Manager in Birmingham

Together, we move what matters. We are at the start of something powerful. Heavy Haul Rail was created with a simple but transformative belief: the UK deserves a smarter, cleaner, more resilient freight future. And we have the opportunity to build it.

Every role in this business carries purpose. Whether you work in operational delivery, driving trains, engineering, or business support, the work you do contributes directly to reducing emissions, easing road congestion, strengthening supply chains and powering British industry. This is meaningful work, with real impact.

Who we are: Previously operating as Freightliner’s Heavy Haul business, we are now an independent company following CMA CGM Group’s acquisition of Freightliner UK’s Intermodal Logistics business in January 2026. Heavy Haul Rail is the UK’s next-generation rail freight partner built for a sector ready to evolve. We believe it’s time to move differently. Congested roads, rising emissions, fragile supply chains. These aren’t just logistical challenges; they’re environmental and economic wake-up calls. We’re here to lead the modal shift, helping businesses transition from road to rail.

As our IT Infrastructure Manager, you'll play a pivotal role in ensuring our technology environment is secure, resilient and fit for the future. You'll lead the development, management and continuous improvement of our IT infrastructure, helping to deliver reliable services that support business growth and operational excellence.

Main Duties and Responsibilities:

• Take ownership of our IT infrastructure estate, ensuring services remain secure, stable and highly available.
• Proactively monitor, maintain and optimise infrastructure performance, identifying opportunities to prevent issues before they impact the business.
• Lead the delivery of infrastructure projects, ensuring they are completed successfully and aligned to business objectives.
• Act as the technical lead on IT and business change initiatives, providing expert guidance and support throughout project lifecycles.
• Work collaboratively with colleagues across the business to understand requirements and deliver effective technology solutions.
• Build strong relationships with suppliers and third-party providers to ensure the timely resolution of issues and delivery of services.
• Identify, evaluate and introduce new technologies that enhance performance, security and user experience.
• Maintain clear and accurate infrastructure documentation, supporting knowledge sharing and operational excellence.
• Ensure infrastructure services comply with company policies, industry best practice and relevant regulatory requirements.
• Drive the ongoing development of the infrastructure roadmap, supporting continuous improvement and future business needs.
• Contribute to the wider success of the IT function by supporting additional activities and initiatives as required.

What We're Looking For:

• Proven experience managing and supporting enterprise IT infrastructure environments.
• Strong knowledge of networking technologies, including Wi-Fi, SD-WAN, LAN and WAN.
• Experience with Microsoft technologies and cloud platforms, including Azure and Microsoft 365.
• Experience implementing and managing infrastructure security solutions and best practices.
• A track record of delivering reliable, business-focused technology solutions and infrastructure improvements.
• The ability to translate technical concepts into clear and meaningful information for non-technical stakeholders.
• Excellent communication and relationship-building skills, with the ability to work effectively across all levels of the organisation.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• A methodical approach to problem solving and a keen attention to detail.
• Experience creating and maintaining technical documentation.
• A flexible approach to work and a willingness to travel when required.

Behavioural Competencies:

• Brings energy, drive and enthusiasm to achieving goals and delivering results.
• Takes initiative and proactively identifies opportunities to improve services and processes.
• Enjoys tackling new challenges and adopts a hands-on approach when needed.
• Sets high standards and consistently delivers high-quality work.
• Demonstrates integrity, accountability and a commitment to best practice.
• Has a passion for technology, innovation and continuous improvement.
• Works collaboratively with colleagues across both IT and the wider business.
• Communicates openly, listens to different perspectives and supports others through constructive feedback and knowledge sharing.
• Takes pride in delivering excellent service and helping the organisation succeed through technology.

This post is subject to standard pre-employment checks including employment references, medical & D&A screening, and successful DBS background checks.

Why Join Us?

Here, you’re not one small part of a big machine. You’re a key contributor with national significance and real-world impact. We want our colleagues to feel proud of the work they do, connected to our mission and empowered to shape the future of this business.

Our perks and benefits: Our people are our most important asset. We strive to empower our employees, ensuring they are trained and competent, fit for work, always informed, and completely engaged in our culture that places safety and wellbeing firmly at the heart of everything we do.

We know where we’re heading. We know why it matters. Now, it’s time to move, to make it real, together. Heavy Haul Rail has the purpose, the ambition and the opportunity to reshape how Britain moves.