Job Type:
Full time, permanent
Full Time:
07:30 to 16:00 Monday to Thursday, 07:30 to 12:50 Friday (38 hours per week)
About us:
Based in Greater Manchester, Backer Heatrod are the UK’s leading manufacturer of heating elements and associated process heating equipment required for industrial heating applications.
About the role:
To provide essential administrative and customer service support to the Engineering and Sales teams within a manufacturing environment. The role acts as a key link between customers, sales, production, and logistics, ensuring orders are processed accurately, customer queries are resolved efficiently, and service levels are consistently maintained.
Key Responsibilities:
- Process customer orders accurately and efficiently using the company’s ERP or sales systems
- Prepare sales quotations and follow up with customers as required
- Liaise with production and planning teams to confirm lead times and delivery schedules
- Maintain accurate customer, pricing, and order records
Customer Service:
- Act as the primary point of contact for customer enquiries via phone and email
- Handle order queries, delivery updates, and invoice discrepancies professionally
- Manage customer complaints and work with internal teams to achieve timely resolution
- Build and maintain strong customer relationships
Coordination & Communication:
- Support Sales and Engineering teams with account administration
- Communicate with production, warehouse, and logistics teams
Reporting & Administration:
- Produce sales and order reports
- Maintain accurate records and documentation
About you:
Skills & Experience:
- Experience in manufacturing sales administration or customer service
- Strong organisational and communication skills
- Proficiency in Microsoft Office
- ERP or CRM system experience
Personal Attributes:
- Customer-focused and professional
- Proactive and detail-oriented
What we can offer you:
- 25 days (plus bank holidays) holiday increasing with length of service
- Free onsite parking
- Cycle to work scheme
- Learning and Development Opportunities
- Cash Health Plan
- Staff social events through the year
Please apply with your CV and covering letter to recruitment@heatrod.com
Sales Administrator in Farnworth employer: Heatrod Elements Ltd
Join a leading manufacturing company in Stockport that values its employees and fosters a collaborative work culture. With competitive salaries, generous holiday allowances, and a strong emphasis on training and development, this role as a Maintenance Engineer offers not just a job, but a pathway to grow your career in a dynamic environment. Experience the unique advantage of working across multiple sites while being part of a team that prioritises innovation and excellence.
