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- Tasks: Support internal sales with technical expertise and customer service from the office.
- Company: Join Backer Heatrod, a leading UK manufacturer in electric heating solutions.
- Benefits: Enjoy a competitive salary, health plan, career progression, and a friendly work environment.
- Other info: Full training provided with opportunities for growth in a collaborative team.
- Why this job: Make a real impact by building long-term relationships and supporting innovative projects.
- Qualifications: HNC or Degree in Engineering and experience in technical sales support.
The predicted salary is between 30000 - 40000 £ per year.
Job Type: Full time, permanent
Full Time: 07:30 to 16:00 Monday to Thursday, 07:30 to 12:50 Friday (38 hours per week)
About us
Backer Heatrod is a leading UK manufacturer of electric heating elements and industrial heating solutions. As part of the global NIBE Element Group, we design and produce both standard and bespoke heating products for a wide range of industries including process, food & beverage, and chemical sectors.
About the role
The Internal Technical Sales Engineer is office-based. The role provides technical support, quotations, and customer service. It focuses on supporting internal sales operations, ensuring customer requirements are met efficiently, and contributing to account retention. This role does not involve visiting customer sites.
Key Responsibilities
- Directly manage business figures across multiple product portfolios in the UK.
- Develop and maintain customer accounts, building long-term technical and commercial relationships.
- Detect and support new business opportunities and market applications as part of internal sales efforts.
- Provide technical support throughout the sales cycle, including offers, contracts, and specifications.
- Participate in customer meetings, technical discussions, and presentations (remotely from the office).
- Collaborate closely with internal teams (Engineering and Operations) to ensure successful project delivery.
- Identify and monitor market trends, competitor activity, and emerging technologies to support internal sales strategy.
- Support tendering and bid preparation, including reviewing specifications, coordinating pricing, and responding to technical clarifications.
- Prepare and issue quotations accurately and maintain CRM records of all customer interactions.
- Assist in resolving customer queries, claims, and quality issues.
- Focus on customer retention and long-term relationship building.
- Contribute to continuous improvement initiatives within the sales function.
- Demonstrate strong numerical and analytical skills in handling orders, quotations, and reporting.
- Communicate effectively with customers, internal teams, and suppliers.
About you
- HNC or Degree in Engineering, Manufacturing, or a related technical discipline.
- Experience in customer-facing technical sales or internal sales support roles.
- Familiarity with ISO 9001 or other quality standards.
- Strong IT skills, including MS Office, CRM systems, and data reporting tools.
- Excellent communication and interpersonal skills to liaise with internal teams and customers.
- Numerical and analytical skills for interpreting technical specifications, quotations, and sales reporting.
- Commercial awareness and the ability to prioritise tasks and manage multiple projects simultaneously.
- Problem-solving mindset with attention to detail.
- Ability to work independently and collaboratively within a team environment.
- Organisational skills and accuracy in quotation preparation, order processing, and CRM maintenance.
- Mechanical or Electrical engineering background.
- Experience in lean manufacturing or 5S.
- Knowledge of heating element industry.
Benefits include:
- Cash Health Plan and Employee Assistance Programme.
- Cycle to work scheme.
- Full training and support.
- Opportunities for career progression.
- Friendly and inclusive working environment.
- Auto enrolment pension scheme.
- On-site parking.
- Life Assurance.
Please apply with your CV and covering letter to recruitment@heatrod.com
Internal Sales Engineer in Bolton employer: Heatrod Elements Ltd
Contact Detail:
Heatrod Elements Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Engineer in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Backer Heatrod and understand their products and values. Be ready to discuss how your skills align with their needs, especially in technical sales and customer support.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've tackled challenges in previous roles. This will demonstrate your analytical mindset and ability to handle customer queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Backer Heatrod.
We think you need these skills to ace Internal Sales Engineer in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Internal Sales Engineer role. Highlight your technical skills, customer service experience, and any relevant engineering qualifications. We want to see how you fit into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the heating industry and how your background aligns with our needs. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills: Since this role involves providing technical support, make sure to showcase your engineering knowledge and any experience with CRM systems or data reporting tools. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Heatrod Elements Ltd
✨Know Your Technical Stuff
As an Internal Sales Engineer, you'll need to demonstrate your technical knowledge. Brush up on the specifics of heating elements and industrial solutions. Be ready to discuss how your engineering background can help solve customer problems.
✨Showcase Your Customer Service Skills
This role is all about building relationships. Prepare examples of how you've successfully managed customer accounts or resolved issues in the past. Highlight your communication skills and how you can contribute to customer retention.
✨Familiarise Yourself with the Company
Do some homework on Backer Heatrod and the NIBE Element Group. Understand their products, market position, and recent developments. This will show your genuine interest and help you tailor your answers during the interview.
✨Prepare for Technical Discussions
Expect to engage in technical discussions during the interview. Practice explaining complex concepts clearly and concisely. Think about how you would present technical information to a non-technical audience, as this will be key in your role.