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- Tasks: Support daily operations and deliver excellent customer service in a vibrant pub environment.
- Company: A family-run countryside pub with a strong community focus and rich heritage.
- Benefits: Career progression, staff discounts, life insurance, and 28 days holiday.
- Other info: Enjoy a positive work environment with opportunities for growth and development.
- Why this job: Join a supportive team and make a real impact in a thriving hospitality setting.
- Qualifications: Experience in hospitality management and strong organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
The Knot Inn is a thriving countryside pub near Rudyard Lake, known for its rich heritage, quality seasonal food and warm hospitality. Popular with tourists, walkers, cyclists and locals alike, we are proud of our strong reputation and community ties as a family-run business.
We are looking for an organised and motivated Assistant Manager to support the day-to-day running of the business. This is an excellent opportunity for someone with hospitality management experience who enjoys a hands-on role while also taking ownership of key administrative and operational duties.
Working closely with the General Manager and Head Chef, you will help drive standards, service and efficiency across the business.
Responsibilities- Support the daily running of the pub and ensure smooth operations
- Lead by example on the floor and deliver excellent customer service
- Manage shifts and support the team during busy service periods
- Complete administrative tasks including emails, bookings, reports and paperwork
- Manage rotas, staffing levels and holiday requests using company systems
- Assist with recruitment, onboarding and training of new team members
- Maintain staff records, attendance records and HR administration
- Support stock control, ordering, invoices and supplier communication
- Monitor labour costs, stock margins and weekly performance figures
- Ensure compliance records are completed and up to date
- Handle customer feedback professionally and resolve issues promptly
- Step up to manage the business in the absence of the General Manager
- Previous experience as an Assistant Manager, Supervisor or Duty Manager in hospitality
- Strong administration and organisational skills
- Confident using email, booking systems and computer-based systems
- Excellent communication and leadership skills
- Passion for hospitality and customer service
- Ability to remain calm under pressure and prioritise effectively
- Good understanding of health & safety and compliance standards
- Hands-on, reliable and professional approach
- Full UK driving licence and access to transport due to rural location
- Career progression opportunities within a growing business
- Supportive family-run company culture
- Staff discounts
- Staff referral scheme
- Group income protection after qualifying period
- Life insurance after qualifying period
- 28 days holiday including bank holidays, increasing with service to a maximum of 33 days
- Free on-site parking
- Christmas Day off
- Positive and professional working environment
- 10 hour shifts
- Day shifts
- Evening shifts
- Weekend availability
- Bank holidays
Assistant Manager in Warrington employer: Heaton House Farm
Contact Detail:
Heaton House Farm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Warrington
✨Tip Number 1
Network like a pro! Get out there and chat with people in the hospitality scene. Attend local events, join online forums, or even pop into pubs and introduce yourself. You never know who might have a lead on that perfect Assistant Manager role!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to talk about your experience in hospitality management. Share specific examples of how you've improved service or handled tough situations. This will help us see you as the right fit for the team.
✨Tip Number 3
Don’t forget to follow up! After any interviews or networking chats, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’d be an awesome addition to their pub!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our family-run business. Plus, it makes it easier for us to keep track of your application and get back to you quickly!
We think you need these skills to ace Assistant Manager in Warrington
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely enjoy creating memorable experiences for customers.
Be Organised and Clear: Make sure your application is well-structured and easy to read. Use headings and bullet points where necessary. We appreciate clarity, so don’t hesitate to showcase your organisational skills right from the start!
Highlight Relevant Experience: Don’t forget to mention your previous roles in hospitality management. We’re looking for someone with hands-on experience, so be specific about your responsibilities and achievements in past positions.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Heaton House Farm
✨Know the Pub Inside Out
Before your interview, take some time to research The Knot Inn. Familiarise yourself with its history, menu, and community involvement. This will not only show your genuine interest but also help you answer questions about how you can contribute to its success.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or handled a busy service period. Highlight your ability to motivate others and maintain high standards under pressure.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially in customer service situations. Think of specific instances where you've resolved customer complaints or improved operational efficiency. This will demonstrate your hands-on approach and commitment to excellent service.
✨Discuss Your Organisational Skills
Since the role involves a lot of administrative tasks, be prepared to discuss how you manage your time and prioritise tasks. Share any tools or systems you use to stay organised, and give examples of how you've successfully managed rotas or staffing levels in previous roles.