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- Tasks: Support daily operations and deliver excellent customer service in a thriving countryside pub.
- Company: The Knot Inn, a family-run pub with a strong community focus.
- Benefits: 28 days holiday, staff discounts, life insurance, and career progression opportunities.
- Other info: Enjoy a supportive culture and flexible shifts in a beautiful rural location.
- Why this job: Join a passionate team and make a real impact in a vibrant hospitality environment.
- Qualifications: Experience in hospitality management and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
The Knot Inn is a thriving countryside pub near Rudyard Lake, known for its rich heritage, quality seasonal food and warm hospitality. Popular with tourists, walkers, cyclists and locals alike, we are proud of our strong reputation and community ties as a family-run business.
We are looking for an organised and motivated Assistant Manager to support the day-to-day running of the business. This is an excellent opportunity for someone with hospitality management experience who enjoys a hands-on role while also taking ownership of key administrative and operational duties.
Working closely with the General Manager and Head Chef, you will help drive standards, service and efficiency across the business:
- Support the daily running of the pub and ensure smooth operations
- Lead by example on the floor and deliver excellent customer service
- Manage shifts and support the team during busy service periods
- Manage rotas, staffing levels and holiday requests using company systems
- Assist with recruitment, onboarding and training of new team members
- Support stock control, ordering, invoices and supplier communication
- Monitor labour costs, stock margins and weekly performance figures
- Step up to manage the business in the absence of the General Manager
Previous experience as an Assistant Manager, Supervisor or Duty Manager in hospitality is required. You should be confident using email, booking systems and computer-based systems, and have a passion for hospitality and customer service. A full UK driving licence and access to transport is necessary due to the rural location.
We offer career progression opportunities within a growing business, a supportive family-run company culture, staff discounts, a staff referral scheme, life insurance after the qualifying period, 28 days holiday including bank holidays (increasing with service to a maximum of 33 days), free on-site parking, and 10 hour shifts including day and evening shifts.
Assistant Manager, Complaints in Macclesfield employer: Heaton House Farm
Contact Detail:
Heaton House Farm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager, Complaints in Macclesfield
✨Tip Number 1
Get to know the pub! Before your interview, pop in for a drink or a meal. This way, you can chat with staff and customers, showing your genuine interest in The Knot Inn and its community vibe.
✨Tip Number 2
Show off your hospitality skills! During the interview, share specific examples of how you've handled busy shifts or resolved customer complaints. We want to see your passion for delivering top-notch service!
✨Tip Number 3
Be ready to discuss your management style. Think about how you lead a team during peak times and how you support your colleagues. We love a hands-on approach, so let us know how you keep things running smoothly!
✨Tip Number 4
Don’t forget to ask questions! Show us you're keen by asking about the pub's future plans or how we support our staff. It’s a great way to demonstrate your enthusiasm and fit for our family-run culture.
We think you need these skills to ace Assistant Manager, Complaints in Macclesfield
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to excellent customer service and how you've contributed to a positive atmosphere in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant experience as an Assistant Manager or Supervisor, and mention any specific skills that align with the job description, like managing shifts or supporting team training.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where possible to make it easy for us to see your qualifications and experience at a glance. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Knot Inn!
How to prepare for a job interview at Heaton House Farm
✨Know the Pub Inside Out
Before your interview, take some time to research The Knot Inn. Familiarise yourself with their menu, values, and community involvement. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Hospitality Experience
Be ready to discuss your previous roles in hospitality management. Highlight specific examples where you've successfully managed a team or improved service standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll need to lead by example. Prepare to share instances where you've motivated your team during busy shifts or resolved conflicts. Emphasising your hands-on approach will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the pub's future plans, team dynamics, or how they measure success. This shows that you're not just interested in the role, but also in contributing to the pub's growth.