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- Tasks: Support daily pub operations and deliver excellent customer service.
- Company: A thriving countryside pub with a strong community focus.
- Benefits: Career progression, staff discounts, and 28+ days holiday.
- Other info: Positive work environment with opportunities for growth.
- Why this job: Join a family-run business and make a real impact in hospitality.
- Qualifications: Experience in hospitality management and strong organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
The Knot Inn is a thriving countryside pub near Rudyard Lake, known for its rich heritage, quality seasonal food and warm hospitality. Popular with tourists, walkers, cyclists and locals alike, we are proud of our strong reputation and community ties as a family-run business.
We are looking for an organised and motivated Assistant Manager to support the day-to-day running of the business. This is an excellent opportunity for someone with hospitality management experience who enjoys a hands-on role while also taking ownership of key administrative and operational duties.
Working closely with the General Manager and Head Chef, you will help drive standards, service and efficiency across the business.
Responsibilities- Support the daily running of the pub and ensure smooth operations
- Lead by example on the floor and deliver excellent customer service
- Manage shifts and support the team during busy service periods
- Complete administrative tasks including emails, bookings, reports and paperwork
- Manage rotas, staffing levels and holiday requests using company systems
- Assist with recruitment, onboarding and training of new team members
- Maintain staff records, attendance records and HR administration
- Support stock control, ordering, invoices and supplier communication
- Monitor labour costs, stock margins and weekly performance figures
- Ensure compliance records are completed and up to date
- Handle customer feedback professionally and resolve issues promptly
- Step up to manage the business in the absence of the General Manager
- Previous experience as an Assistant Manager, Supervisor or Duty Manager in hospitality
- Strong administration and organisational skills
- Confident using email, booking systems and computer-based systems
- Excellent communication and leadership skills
- Passion for hospitality and customer service
- Ability to remain calm under pressure and prioritise effectively
- Good understanding of health & safety and compliance standards
- Hands-on, reliable and professional approach
- Full UK driving licence and access to transport due to rural location
- Career progression opportunities within a growing business
- Supportive family-run company culture
- Staff discounts
- Staff referral scheme
- Group income protection after qualifying period
- Life insurance after qualifying period
- 28 days holiday including bank holidays, increasing with service to a maximum of 33 days
- Free on-site parking
- Christmas Day off
- Positive and professional working environment
- 10 hour shifts
- Day shifts
- Evening shifts
- Weekend availability
- Bank holidays
Assistant Manager in Macclesfield employer: Heaton House Farm
Contact Detail:
Heaton House Farm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Macclesfield
✨Tip Number 1
Get to know the pub! Before your interview, pop in for a drink or a meal. This way, you can chat with staff and customers, showing your genuine interest in The Knot Inn and its community vibe.
✨Tip Number 2
Practice your people skills! As an Assistant Manager, you'll be leading by example. Think about how you can demonstrate your customer service skills during the interview – maybe share a story where you turned a tough situation into a positive experience.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed shifts or handled admin tasks in previous roles. Bring examples of how you kept things running smoothly, especially during busy times.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about the team culture, training opportunities, or how they handle customer feedback. It’ll help you stand out and show that you’re serious about joining the family-run business.
We think you need these skills to ace Assistant Manager in Macclesfield
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to excellent customer service and how you’ve made a positive impact in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Assistant Manager position at The Knot Inn. Highlight relevant skills and experiences that align with the job description, especially your organisational and leadership abilities.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at The Knot Inn.
How to prepare for a job interview at Heaton House Farm
✨Know the Pub Inside Out
Before your interview, take some time to research The Knot Inn. Familiarise yourself with its history, menu, and community involvement. This will not only show your genuine interest but also help you answer questions about how you can contribute to its success.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or handled a busy service period. Highlight your ability to motivate others and maintain high standards under pressure.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially in customer service situations. Think of specific instances where you've resolved issues or improved service efficiency. This will demonstrate your hands-on approach and ability to think on your feet.
✨Discuss Your Organisational Skills
Since the role involves a lot of administrative tasks, be prepared to discuss how you manage your time and keep things organised. Share your experience with scheduling, managing rotas, and using booking systems. This will reassure them that you can handle the operational side of the business effectively.