At a Glance
- Tasks: Create unforgettable customer experiences and build lasting relationships through personalised service.
- Company: Join a luxury brand known for its craftsmanship and exceptional client service.
- Benefits: Competitive salary plus commission, comprehensive health benefits, and paid time off.
- Other info: Opportunities for professional development and ZEGNA Made to Measure Certification.
- Why this job: Be part of a dynamic team that values personal growth and authentic connections.
- Qualifications: 2+ years in luxury retail, strong communication skills, and a passion for client engagement.
The predicted salary is between 30000 - 40000 £ per year.
Here’s how you’ll bring this role to life each day, making it your own and shaping it with your unique talents and expertise:
- Deliver a memorable in-store customer experience by following the ZEGNA Selling Flow and embodying the ZEGNA Mindset.
- Actively build relationships with new and existing clients through networking, CRM follow-ups, and personalized selling.
- Develop and drive business by proactively identifying opportunities to increase sales and customer engagement.
- Engage customers in meaningful consultations to uncover their preferences and deliver thoughtfully curated total looks tailored to their individual style, needs, and occasions.
- Promote ZEGNA Made to Measure services as a key part of the selling ceremony, offering tailored solutions to meet clients’ current and future wardrobe needs.
- Leverage digital tools (iPod/iPad) and storytelling techniques to create an integrated luxury experience.
- Resolve customer issues and complaints with empathy, while adhering to ZEGNA’s customer service policies, including alterations, repairs, and global returns.
- Develop in-depth knowledge of ZEGNA products, craftsmanship, fabrics, and Made to Measure services and confidently translate this knowledge into clear benefits for the customer.
- Maintain high standards in clienteling, CRM data collection, and after-sales service while contributing to store KPIs and operations.
- Measure your individual performance using key sales and service KPIs, such as cross-selling ratio, conversion rate, and average sales bill.
- Actively communicate customer insights, product feedback, and key store updates within the team to help ensure customer satisfaction and support business goals.
- Work closely with the General Manager and store team to drive meaningful customer connections, support operational excellence, and safeguard the longevity of the brand.
Offer:
- Salary plus commission (dependent on experience and qualifications).
- Learning opportunities, including ZEGNA Made to Measure Certification, structured programs, and development paths.
- Comprehensive benefits: medical, dental, and vision coverage, with employer match, commuter benefits, and more.
- Paid time off: vacation and holidays, with accrual based on tenure and role level.
Qualifications:
- You bring 2+ years of experience in luxury retail or client-focused sales environments, with a proven ability to deliver exceptional service.
- You are proficient in digital tools and CRM platforms, with a deep understanding of clienteling best practices and customer relationship development.
- You are recognised for your emotional intelligence and talent for building authentic, lasting connections with clients.
- You demonstrate a strong commitment to personal growth, continuously learning and evolving with curiosity, passion, and an open mind.
- You possess excellent written and verbal communication skills, with the ability to engage and collaborate effectively across diverse audiences.
Style Advisor employer: HeathrowAcademy
At ZEGNA, we pride ourselves on being an exceptional employer that fosters a vibrant work culture where creativity and personal growth thrive. As a Style Advisor, you will enjoy comprehensive benefits, including medical coverage and paid time off, while also having access to unique learning opportunities such as the ZEGNA Made to Measure Certification. Our commitment to employee development and a supportive environment ensures that you can build meaningful relationships with clients and excel in your career within the luxury retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Style Advisor
✨Tip Number 1
Get to know the brand inside out! Dive deep into ZEGNA's products, craftsmanship, and services. This knowledge will not only impress during interviews but also help you connect with customers authentically.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current ZEGNA employees on LinkedIn. Building relationships can open doors and give you insider info that could set you apart from other candidates.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with CRM tools and how they enhance customer experiences. Being tech-savvy is a big plus in today’s retail world, so don’t shy away from showcasing this during your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the ZEGNA family. Let’s make it happen!
We think you need these skills to ace Style Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique style shine through! We want to see your personality and how you connect with the ZEGNA Mindset. Don’t be afraid to express what makes you, you!
Tailor Your Experience:Make sure to highlight your relevant experience in luxury retail or client-focused sales. We’re looking for those standout moments where you’ve delivered exceptional service or built lasting relationships with clients.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to communicate your skills and experiences. We appreciate a well-structured application that’s easy to read and understand!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at HeathrowAcademy
✨Know Your ZEGNA Inside Out
Before the interview, dive deep into ZEGNA's products, craftsmanship, and Made to Measure services. Being able to confidently discuss these aspects will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Connection Skills
Prepare examples of how you've built relationships with clients in the past. Highlight your emotional intelligence and ability to engage customers meaningfully, as this is crucial for a Style Advisor role.
✨Demonstrate Your Digital Savvy
Familiarise yourself with digital tools and CRM platforms that are relevant to the role. Be ready to discuss how you've used technology to enhance customer experiences and drive sales in previous positions.
✨Prepare for Scenario Questions
Think about potential customer scenarios you might face as a Style Advisor. Practice how you would resolve issues with empathy while adhering to ZEGNA’s service policies, showcasing your problem-solving skills.
