At a Glance
- Tasks: Lead a luxury store, inspire your team, and deliver exceptional client experiences.
- Company: Join the prestigious Longchamp brand and be part of a vibrant retail environment.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work culture.
- Other info: Be part of a team that values inclusivity, performance, and innovation.
- Why this job: Shape the future of luxury retail while developing your leadership skills.
- Qualifications: 5+ years in luxury retail with strong leadership and commercial skills.
The predicted salary is between 40000 - 50000 € per year.
Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day‑to‑day operations of the boutique, driving commercial results, managing high‑performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. As a Store Manager, you are expected to foster a culture of performance, inclusivity, client‑centricity, and continuous growth within your boutique.
Job Purpose
To lead and manage the store to commercial success by inspiring and developing a high‑performing team, ensuring operational excellence, and delivering a world‑class customer experience aligned with Longchamp’s brand identity and luxury service standards.
Key Responsibilities
- Team Leadership & Development
- Recruit, onboard, train, and retain top talent aligned with Longchamp values
- Conduct regular performance reviews and coaching sessions
- Foster an engaging, supportive, and goal‑driven team culture
- Manage team scheduling and delegation to optimize boutique coverage
- Client Experience & CRM
- Champion a customer‑first mindset, ensuring an exceptional service journey
- Build, manage, and grow a VIP client base through clienteling initiatives
- Drive CRM targets including client data capture, reactivation, and loyalty
- Resolve complex customer issues with diplomacy and professionalism
- Sales & Commercial Strategy
- Develop and execute sales plans to meet or exceed store targets
- Monitor KPIs daily, analyse trends, and take corrective action as needed
- Partner with local management on forecasts, opportunities, and challenges
- Leverage morning briefs to update the team on current performance and action plan
- Operations & Compliance
- Ensure compliance with operational, HR, security, and loss prevention policies
- Manage store budgets, payroll, and controllable expenses
- Oversee stock management, deliveries, inventory accuracy, and shrinkage
- Lead store audits and ensure all operational procedures are properly followed
- Visual Merchandising & Brand Standards
- Ensure consistent application of visual merchandising guidelines
- Maintain a pristine and luxury retail environment
- Coordinate seasonal VM moves
- Uphold the highest standards of store presentation
Key Performance Indicators (KPIs)
- Boutique sales revenue and profitability
- Average Transaction Value (ATV) and Units per Transaction (UPT)
- Client retention, CRM growth, and VIP sales contribution
- Staff turnover, development, and engagement scores
- Visual compliance and marketing execution
- Stock accuracy and shrink reduction
- Operational audit scores and loss prevention compliance
- Mystery shopper scores and client satisfaction (NPS)
Skills & Qualifications
- 5+ years of progressive experience in luxury or premium retail, including at least 2 years in store leadership
- Proven ability to lead and inspire teams to exceed sales and service goals
- Strong commercial and operational acumen
- Proficiency in CRM systems, POS, and retail management tools
- Excellent interpersonal, analytical, and problem‑solving skills
- Fluent in English (additional languages a plus)
- Proficient in Microsoft Office (Excel, Word, Outlook)
Person Specification
- Visionary and empowering leader who leads by example
- Strong sense of ownership, accountability, and integrity
- Client‑focused with a refined and polished presence
- Adaptable, composed, and able to manage change effectively
- Strategic thinker with attention to detail and strong execution skills
- Energetic, collaborative, and performance‑driven
- Innovative and open to new ideas
Store Manager employer: HeathrowAcademy
Longchamp is an exceptional employer that values its employees as ambassadors of the brand, fostering a culture of inclusivity and performance. With a commitment to professional growth, team development, and delivering a luxurious client experience, employees are empowered to excel in their roles while enjoying a supportive work environment. Located in a vibrant retail setting, Longchamp offers unique opportunities for career advancement and the chance to be part of a prestigious heritage in luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience with luxury brands. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! When you go for interviews, dress the part and embody the brand's values. This not only shows your commitment but also gives the interviewers a taste of how you'd represent Longchamp.
✨Tip Number 3
Prepare to impress! Research Longchamp’s heritage and values thoroughly. Be ready to discuss how your experience aligns with their mission and how you can contribute to their luxurious client experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury retail shine through! Share experiences that highlight your connection to high-end brands and how you embody the values of elegance and sophistication that Longchamp represents.
Highlight Team Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've inspired and developed teams in the past, and any specific examples of how you've fostered a positive and goal-driven culture.
Demonstrate Client-Centric Mindset:Longchamp values a client-first approach, so emphasise your commitment to delivering exceptional customer experiences. Include stories where you've gone above and beyond for clients, and how you've built strong relationships with VIP customers.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for key achievements and ensure your language is professional yet approachable. Remember, we want to see your personality, so don’t hesitate to let it shine through!
How to prepare for a job interview at HeathrowAcademy
✨Know the Brand Inside Out
Before your interview, dive deep into Longchamp's heritage, values, and product lines. Understanding the brand's story and what sets it apart will help you articulate how you can embody its essence as a Store Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where you inspired your team to achieve sales targets or improved customer experiences. This will demonstrate your ability to foster a high-performing culture.
✨Client-Centric Mindset is Key
Be ready to discuss how you prioritise client experience. Share strategies you've used to build and maintain a VIP client base, and how you've resolved complex customer issues with professionalism. This shows you're aligned with the brand's commitment to exceptional service.
✨Analytical Approach to Sales
Familiarise yourself with key performance indicators (KPIs) relevant to retail success. Be prepared to discuss how you've monitored sales trends and taken corrective actions in previous roles. This will highlight your commercial acumen and operational excellence.
