At a Glance
- Tasks: Support the Store Manager in leading operations and delivering exceptional client service.
- Company: Join a luxury brand known for its excellence and premium service.
- Benefits: Competitive pay, team development opportunities, and a vibrant work environment.
- Other info: Flexible hours with opportunities for growth in a stylish boutique.
- Why this job: Be a key player in a dynamic team and elevate the client experience.
- Qualifications: 3-5 years in luxury retail and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
As a key member of the boutique leadership team, the Assistant Store Manager plays a vital role in supporting the Store Manager to lead business operations, deliver exceptional service, and drive team development. This position helps to maintain Longchamp’s standards of excellence across all areas of boutique performance.
Job Purpose
To support the Store Manager in all aspects of boutique management including sales performance, team leadership, operations, and client engagement while acting as a role model of Longchamp’s values and standards. The Assistant Store Manager leads day-to-day floor operations and ensures smooth, efficient, and client-centred service.
Key Responsibilities
- Team Leadership & Development
- Lead and motivate the sales team during daily operations
- Support recruitment, onboarding, and training of team members
- Conduct daily briefings, performance coaching, and mentorship
- Create a motivating environment focused on team growth and development
- Act as the Store Manager in their absence, ensuring leadership continuity
- Client Experience & Clientelling
- Maintain the highest standard of personalized luxury service
- Encourage and monitor CRM engagement, including new client capture and VIP retention
- Resolve elevated client concerns with professionalism and brand alignment
- Coach staff on building long-term customer relationships through exceptional service
- Sales & Commercial Objectives
- Support the achievement of daily, weekly, and monthly sales goals
- Monitor individual and team KPIs; drive improvement through action plans
- Identify commercial opportunities on the sales floor and in client behaviour
- Ensure full engagement in store campaigns and product launches
- Operations & Compliance
- Oversee stock management, deliveries, and transfers
- Ensure store opening, closing, and cash-handling procedures are executed properly
- Uphold loss prevention protocols and ensure audit compliance
- Assist with workforce planning and administrative tasks as delegated
- Visual Merchandising & Brand Representation
- Ensure consistent adherence to visual merchandising guidelines
- Collaborate with VM team to execute floor set changes and in-store animations
- Maintain a premium environment reflective of the brand’s aesthetic
- Support the integration of marketing and visual initiatives into the store experience
Key Performance Indicators (KPIs)
- Achievement of store and individual sales targets
- Client retention, CRM capture rates, and VIP contribution
- Mystery shopper results and client feedback scores
- Staff training completion and performance progression
- Inventory accuracy, stock loss, and shrink prevention
- Compliance with visual standards and store audits
- Floor efficiency and productivity (coverage, conversion, ATV, UPT)
Skills & Qualifications
- 3–5 years of experience in luxury or premium retail
- At least 1–2 years in a supervisory or assistant management role
- Strong leadership and coaching skills
- Proficiency in sales reporting, CRM, and inventory systems
- Excellent communication and interpersonal abilities
- Fluent in English; other languages a plus
- Proficient in MS Office and retail POS platforms
- Professional and refined presence with a client-first mindset
- Solution-focused, adaptable, and calm under pressure
- Motivated by results and team success
- Leads by example with integrity and consistency
- Flexible and willing to work evenings, weekends, and holidays as needed
Assistant Store Manager employer: HeathrowAcademy
Longchamp is an exceptional employer that fosters a vibrant and inclusive work culture, where team development and client engagement are at the forefront of our operations. As an Assistant Store Manager, you will benefit from comprehensive training and mentorship opportunities, ensuring your professional growth while working in a luxurious boutique environment that reflects our brand's commitment to excellence. Join us in a role that not only values your contributions but also encourages a collaborative spirit and a passion for delivering outstanding service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at Longchamp or similar brands. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching Longchamp’s values and recent initiatives. Show us that you’re not just another candidate; demonstrate how your experience aligns with their commitment to exceptional service and team development.
✨Tip Number 3
Practice your pitch! Be ready to discuss your leadership style and how you’ve motivated teams in the past. We want to hear about your successes and how you can bring that energy to the Assistant Store Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Longchamp family and ready to contribute to their boutique excellence.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Show Your Passion for Luxury Retail:When writing your application, let your love for luxury retail shine through! We want to see how your experience aligns with our values and standards. Share specific examples of how you've delivered exceptional service in the past.
Highlight Your Leadership Skills:As an Assistant Store Manager, you'll be leading a team, so make sure to showcase your leadership abilities in your application. Talk about times you've motivated a team or coached someone to success. We love seeing those mentoring moments!
Be Client-Centric:Remember, client experience is key! In your application, mention how you've gone above and beyond to create memorable experiences for customers. We want to know how you build long-term relationships and handle elevated client concerns with professionalism.
Tailor Your Application:Don't just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Assistant Store Manager role. We appreciate when candidates take the time to connect their background to what we're looking for.
How to prepare for a job interview at HeathrowAcademy
✨Know the Brand Inside Out
Before your interview, make sure you research Longchamp thoroughly. Understand their values, product lines, and what sets them apart in the luxury market. This knowledge will help you demonstrate your passion for the brand and how you can contribute to maintaining its standards of excellence.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or developed team members. Highlight your ability to create a motivating environment and how you’ve driven team success in previous roles.
✨Client-Centric Mindset
Longchamp places a strong emphasis on exceptional client service. Be ready to discuss how you've handled client concerns in the past and share specific instances where you went above and beyond to ensure customer satisfaction. This will show that you align with their commitment to a client-first approach.
✨Prepare for Sales and KPI Discussions
Familiarise yourself with key performance indicators relevant to retail, such as sales targets and client retention rates. Be prepared to discuss how you've met or exceeded these metrics in your previous roles. This will demonstrate your understanding of the commercial aspects of the position and your ability to drive results.
