Senior Manager: Future Airspace & ATM Operations

There’s nothing quite like the buzz you’ll feel when you’re playing a crucial role at the heart of one of the busiest airports in the world. With more than 1,000 arriving and departing flights on a normal day, the Airside and Airspace Operations team works with customers and suppliers to ensure the safe, efficient and effective operation of the airfield and aircraft. You’ll join a high-performing team with a wide range of skills and a shared passion to make every journey better. You’ll be part of a team that not only delivers a safe and efficient operation every day but is also at the cutting edge of innovation, crafting and delivering new technology and infrastructure.

As the Senior Manager, Future Airspace & ATM Operations, you will lead the operational development of future airspace, air traffic management (ATM) and air traffic control (ATC) initiatives, ensuring safe, efficient and operationally viable solutions for Heathrow's future growth. Acting as the key link between Operations and Development teams, you will provide subject matter expertise, shape future operating models and support the successful integration of new airspace and ATM capabilities into live operations.

Your role will involve:

• Acting as the Operations Subject Matter Expert (SME) for future airspace, ATC and ATM projects, ensuring operational feasibility, safety and optimal performance are embedded in all solutions.
• Shaping future operating models and supporting the development and implementation of airspace and ATM initiatives, including airport growth and expansion programmes.
• Representing Operations within cross-functional project teams and governance forums, ensuring operational requirements are reflected in strategic decisions.
• Collaborating with internal and external stakeholders including NATS, airlines, regulators, government agencies, suppliers and industry bodies to deliver aligned outcomes.
• Driving operational efficiency through the development of future ATM/ATC capabilities, systems, data solutions and technology roadmaps, ensuring seamless integration into a holistic roadmap for the future.
• Providing leadership, coaching and technical expertise while fostering a culture of continuous improvement, collaboration and knowledge sharing.

These Skills Are Essential:

• Proven operational leadership experience within a complex airport, airline or air traffic management environment.
• Strong knowledge of air traffic control (ATC), air traffic management (ATM), flight performance and airspace operations, within the London TMA environment.
• Ability to define operational models to seamlessly integrate complex initiatives into live operations.
• Good understanding of aviation regulatory frameworks, safety requirements, environmental considerations and airspace policy.
• Excellent stakeholder management, communication and influencing skills, with the ability to engage senior internal and external partners.
• Strong analytical and problem-solving capabilities with a focus on operational performance and continuous improvement.

Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.