Senior Learning and Development Manager

People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help make Heathrow a place where everyone is accepted for who they are and can achieve their best.

The Future Skills team enables Heathrow’s future by equipping our people with the skills, capabilities and careers to thrive. Through impactful learning, training, and talent solutions, we build a safe, inclusive, and future‑ready workforce, working as one team to deliver agile, high‑performing talent for Heathrow and our community.

Your role will involve:

• Owning the design, development, and delivery of learning pathways and programmes that build critical capabilities for the organisation, including both professional/essential skills and future skills, ensuring solutions are engaging, scalable, and aligned to business needs.
• Overseeing governance frameworks for learning, including mandatory and regulatory requirements, ensuring accurate reporting, compliance, and risk mitigation through robust processes and timely visibility of completion rates and performance.
• Translating strategic workforce planning insights into targeted capability development roadmaps and ensuring all learning interventions are aligned with business priorities and support career progression and future‑ready capability.
• Collaborating with internal teams (HR, Talent & Learning, business units) and external providers/accreditors to curate, source, and deliver high‑quality learning solutions, fostering cross‑functional partnerships to ensure the learning offer is innovative and meets organisational needs.
• Tracking and reporting on learning outcomes using data and analytics, evaluating the impact of learning solutions, iterating based on insights, and advocating for a culture of continuous improvement and professional growth across the organisation.

These Skills Are Essential:

• Proven experience in learning and development and learning design at a senior level, specifically in designing and delivering learning solutions that address organisational capability needs, whether focused on future skills (e.g. AI, data literacy, digital skills) or professional business and essential skills.
• Demonstrated ability to develop and embed design frameworks (5Di or similar), methodologies, or standards for large or complex organisations.
• Strong skills in learning design, with the ability to create engaging, outcome‑focused solutions that blend digital, social, and experiential approaches.
• Experience in aligning learning interventions with business strategy and talent priorities, translating strategic workforce planning insights into targeted capability development, and conducting diagnostics or consulting to identify and address skill gaps.
• Experience using data and analytics to evaluate learning outcomes and drive continuous improvement.
• Strong experience managing budgets, performance metrics, governance processes and risk mitigation in a learning context.

Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance‑based annual bonuses and our longer‑term Share in Success Bonus plans, we also offer generous annual leave allowances and market‑leading pensions. With family‑friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too.

Our hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way while ensuring we deliver for the operational needs of Heathrow. You’ll need to be based in the UK and within a commutable distance to Heathrow.

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.