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- Tasks: Ensure safety and security at Heathrow Airport while supporting passengers and colleagues.
- Company: Join a dynamic team dedicated to maintaining high security standards.
- Benefits: Competitive pay, training opportunities, and a chance to make a real difference.
- Other info: Fast-paced environment with opportunities for personal growth and teamwork.
- Why this job: Be part of a vital team that protects people and enhances their travel experience.
- Qualifications: Strong communication skills, resilience, and a keen eye for detail required.
The predicted salary is between 30000 - 40000 £ per year.
Overview
The Security Protection Officer role is responsible for ensuring operational excellence, whilst maintaining a high standard of security and protection. The Security Protection team operates in all Terminal landside areas around Heathrow Airport and undertakes security patrols both inside and outside of the terminal building whilst still supporting security operations in airside areas on an ad-hoc or during a critical event.
Your role will involve:
- The principal responsibilities of Security Protection Officers can be categorised around the four aspects of our security triangle: serve, protect and grow whilst maintaining safety for all passengers and colleagues.
- Always behave safely, supporting the delivery of a safety culture and focusing on reducing risks, whilst maintaining high professional standards.
- Take personal responsibility for helping others to work safely and take action to correct any unsafe behaviours.
- Patrol our terminals and the surrounding areas to ensure that buildings are secure and potential risks are identified and minimised.
- Dealing with Heathrow’s coded incidents following the process.
- Provide early detection following Heathrow’s behavioural detection protocols and report any suspicious activity including hostile reconnaissance, low level crime, protesters and taxi touts who may be soliciting.
- Support the business with vulnerable persons including missing/lost individuals, trafficking, mental health issues, rough sleepers and asylum seekers.
- Provide reassurance to passengers and colleagues and act as a deterrent by demonstrating a visible security presence in landside areas across all terminals.
- Develop and build good working relationships with Team Heathrow, law enforcement and other stakeholders across our terminals.
- Patrol in line with the Heathrow Security Patrolling Risk Assessment to focus on key risk areas.
- Use the QR phone to carry out patrols.
- Take pride in good levels of attendance and recognise the importance of attendance in driving efficiency and managing cost.
- The role requires dynamic decision making, prioritisation of workload and flexibility, for example supporting operational situations such as an evacuation of an area, that may arise in a way that maintains protection.
- Work as part of a team, responding quickly to the changing needs of passengers and stakeholders.
- The role is demanding and can be challenging and pressured at times whilst dealing with a variety of situations including vulnerable and aggressive individuals.
- Adapt your approach by asking probing and detailed questions (training will be provided) which some individuals may find difficult to answer.
Essential Skills
Security Protection Officers must have the necessary skills and attributes for the role including good decision-making, verbal and written communication skills, resilience, physical attributes, and customer focus. You must have excellent observational skills, with an eye for detail.
Security Protection Officer employer: Heathrow
Contact Detail:
Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Protection Officer
✨Tip Number 1
Network like a pro! Reach out to current or former Security Protection Officers on LinkedIn or at industry events. They can give you the inside scoop on what it’s really like and might even refer you for a position.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way, especially those related to safety and security scenarios. The more you rehearse, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 3
Show off your soft skills! During interviews, highlight your ability to handle tough situations, like dealing with vulnerable individuals or aggressive behaviour. Share specific examples that demonstrate your resilience and customer focus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Security Protection Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Security Protection Officer role. Highlight any relevant experience in security, customer service, or crisis management to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join our team at StudySmarter and how your values align with our mission of safety and protection. Keep it engaging and personal!
Showcase Your Communication Skills: As a Security Protection Officer, strong communication is key. In your application, demonstrate your verbal and written communication skills. Use clear language and be concise – we want to see how you express yourself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at Heathrow
✨Know Your Security Triangle
Familiarise yourself with the four aspects of the security triangle: Serve, Protect, Grow, and Safety. Be ready to discuss how you can balance these priorities in your role as a Security Protection Officer, especially in high-pressure situations.
✨Demonstrate Your Decision-Making Skills
Prepare examples from your past experiences where you had to make quick decisions or prioritise tasks effectively. This will show your ability to handle dynamic situations, which is crucial for this role.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since the role involves dealing with various stakeholders, being able to communicate effectively, both verbally and in writing, is key. Think of scenarios where you successfully communicated in challenging situations.
✨Emphasise Your Observational Skills
Be prepared to discuss how you’ve used your observational skills in previous roles. Highlight any experiences where your attention to detail helped identify potential risks or improve safety measures, as this is vital for ensuring security at Heathrow.