Salesforce Architect

With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year. Join us, and you’ll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you’d expect to see in a city – and more. Tech at Heathrow isn’t typical – the scale and non‑stop nature of our airport make it truly unique. Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive, in an increasingly digital marketplace, as well as keeping Heathrow safe and secure. Every day will test your skills and give you the opportunity to make your mark. We’re constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses. It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one‑of‑a‑kind careers you won’t find anywhere else.

As a Salesforce Architect, you will join our Digital and Technology team, working closely with business stakeholders, developers, and solution designers to deliver cutting‑edge Salesforce solutions. Your role will focus on architecting and optimising Commerce Cloud and Order Management capabilities to support Heathrow’s retail and service operations. You will define technical standards, ensure best practices, and guide the design of integrated solutions that enhance customer experience and operational efficiency. Success in this role means delivering secure, scalable, and high‑performing platforms that enable Heathrow to meet its commercial objectives and provide passengers with a seamless digital journey.

Your role will involve:

• Designing and governing the architecture for Salesforce Commerce Cloud and Order Management solutions, ensuring alignment with enterprise standards.
• Collaborating with business and technical teams to translate requirements into scalable, secure, and high‑performing solutions.
• Leading technical design sessions and providing guidance to development teams on best practices and integration patterns.
• Defining and maintaining architectural documentation, including data models, integration diagrams, and security frameworks.
• Evaluating new Salesforce features and third‑party tools to recommend enhancements that drive business value.
• Ensuring compliance with data protection, security, and performance standards across all Salesforce implementations.

These Skills Are Essential:

• Proven experience as a Salesforce Architect with expertise in Commerce Cloud and Order Management.
• Strong understanding of Salesforce platform architecture, integration patterns, and security best practices.
• Hands‑on experience with API design, data modelling, and system integrations.
• Excellent stakeholder management and communication skills.
• Ability to lead technical discussions and influence decision‑making at senior levels.

Desirable:

• Salesforce Certified Technical Architect or equivalent advanced certifications.
• Experience in large‑scale retail or e‑commerce environments.
• Knowledge of DevOps practices and CI/CD pipelines for Salesforce.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards:

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance‑based annual bonuses and our longer‑term Share in Success Bonus plans, we also offer generous annual leave allowances and market‑leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location:

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work:

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities:

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.