At a Glance
- Tasks: Lead research initiatives to enhance passenger and colleague travel insights at Heathrow.
- Company: Heathrow Airport, a key player in the aviation industry.
- Benefits: 12-month contract with competitive pay and opportunities for professional growth.
- Other info: Collaborative environment with diverse stakeholders and a focus on innovation.
- Why this job: Make a real impact on travel experiences and airport operations.
- Qualifications: Experience in research, strong analytical skills, and a passion for transport or aviation.
The predicted salary is between 50000 - 60000 € per year.
The Research & Insight team plays a critical role in guiding decision‑making across Heathrow through compelling research, insight, and strategic analysis. This role provides dedicated expertise for the Surface Access research portfolio, focusing on understanding how and why passengers and colleagues travel to and from the airport. It ensures that robust evidence and the customer voice are consistently embedded within Surface Access planning, customer experience improvements, and wider business decisions.
Working within the wider Customer Function and in close collaboration with the Surface Access team and a broad network of internal and external stakeholders, the role leads the design and delivery of ongoing measurement, ad‑hoc research programmes, and third‑party insights. The postholder translates complex business questions into clear research objectives and actionable insight to support prioritisation, investment decisions, and governance.
By strengthening in‑house capability, the role reduces reliance on external agencies while maintaining control over quality, methodology, and timelines, requiring strong influencing and presentation skills, alongside a proven track record of leading complex research initiatives in transport, travel, or aviation contexts.
Please note this role is a 12 month Fixed Term Contract.
Research & Insight Manager - 12 month Fixed Term Contract employer: Heathrow
Heathrow Airport is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee development, the Research & Insight Manager role provides opportunities to lead impactful research initiatives that directly influence customer experience and strategic decisions. Located in one of the world's busiest airports, employees benefit from a vibrant culture, diverse teams, and the chance to contribute to a globally recognised brand committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Research & Insight Manager - 12 month Fixed Term Contract
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Heathrow or similar roles. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into the Surface Access research portfolio. Understand the key challenges and trends in passenger travel to show you're not just interested, but genuinely invested in the role.
✨Tip Number 3
Practice your presentation skills! Since this role requires strong influencing abilities, being able to clearly communicate your ideas and insights will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Research & Insight Manager - 12 month Fixed Term Contract
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in research and insight, especially in transport or aviation. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Analytical Skills:Since this role involves translating complex business questions into actionable insights, be sure to include examples of how you've tackled similar challenges in the past. We love seeing how you’ve used data to drive decisions!
Highlight Collaboration Experience:This position requires working closely with various stakeholders, so share instances where you’ve successfully collaborated with teams or external partners. We’re keen to know how you’ve influenced outcomes through teamwork!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Heathrow
✨Know Your Research
Dive deep into the specifics of Surface Access research. Familiarise yourself with current trends in passenger travel to and from airports, and be ready to discuss how your insights can influence decision-making at Heathrow.
✨Showcase Your Analytical Skills
Prepare examples of past research projects where you translated complex questions into actionable insights. Highlight your ability to design and deliver research programmes that have made a tangible impact.
✨Engage with Stakeholders
Think about how you would collaborate with various internal and external stakeholders. Be prepared to discuss your approach to building relationships and influencing decisions based on research findings.
✨Practice Your Presentation Skills
Since strong presentation skills are crucial for this role, rehearse how you would present your research findings. Use clear visuals and concise language to convey your insights effectively, as if you were addressing a diverse audience.
