Product Owner - Digital Workplace

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Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this – providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect.

Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions. Every day will test your skills and give you the opportunity to make your mark.

Responsibilities:

• As the Product Owner - Digital Workplace, you’ll take the lead in defining and delivering the strategy, governance, and technical roadmap for Heathrow’s workplace technologies.
• This is both a leadership and hands-on role, where you will:

• Set the vision for modern working practices, including hybrid collaboration and secure digital workplace solutions.
• Lead the strategy for Microsoft Teams and manage the team that delivers and supports them.
• Partner with senior stakeholders across Finance, IT, Cybersecurity, and Strategy to deliver services that impact every Heathrow colleague.
• Drive adoption of new tools and features, ensuring they add value and align with enterprise IT strategy.
• Act as SME in Microsoft 365 (Teams, SharePoint, OneDrive, Viva Suite) while managing vendors, budgets, and KPIs.

• Leading the M365 roadmap and governance in partnership with IT Platforms.
• Designing, developing and deploying workplace technologies that are secure, scalable, and user-friendly.
• Evaluating vendor product roadmaps and recommending feature adoption.
• Managing backlog prioritisation, task allocation, and timely delivery.
• Driving automation, efficiency, and continuous improvement across workplace tools.
• Engaging with stakeholders to gather requirements and deliver solutions that improve end-user experience.

Essential qualifications:

• Strong track record managing modern workplace technologies, particularly Microsoft 365.
• Deep technical expertise in SharePoint Online, OneDrive, Microsoft Teams, and Viva Suite.
• Experience in platform-level administration of Microsoft Teams and associated apps.
• Skilled at interpreting the Microsoft 365 roadmap and assessing feature impact.
• Hands-on knowledge of M365 custom solutions (SPFx, migrations with ShareGate/AvePoint).
• Experience leading teams, prioritising backlogs, and delivering projects in fast-paced environments.
• Excellent stakeholder management and communication skills, with the ability to influence at senior levels.
• Proven project leadership, customer-focused mindset, and passion for innovation.

Desirable:

• Experience with Teams Meeting Rooms/Telephony, Power Platform, and team leadership/mentoring.

About Heathrow:

There’s something so special about working at the world’s most iconic airport. Its sights, its sounds, its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences.

A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us and inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Our rewards:

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too.

Working Location:

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work:

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities:

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.