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- Tasks: Lead the improvement of Heathrow's digital platforms and enhance passenger experiences.
- Company: Join the iconic Heathrow Airport team, a hub of innovation and diversity.
- Benefits: Enjoy competitive pay, bonuses, generous leave, and health benefits.
- Why this job: Make a real impact on millions of passengers while driving digital transformation.
- Qualifications: Experience in Agile teams and strong stakeholder management skills required.
- Other info: Flexible hybrid working options and a commitment to inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Heathrow is a city within a city. You’ll be part of a Customer team that drives profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce and innovation, as we look to transform the way our passengers spend at our airport. We believe the best way to drive growth across our iconic airport is by improving the services offered within it. We’re passionate about delivering the best possible passenger experience and will help us balance generating income with an outstanding passenger experience to continue investing in an airport that leads the world.
This role will continually improve Heathrow’s Commercial Digital platforms, specifically Heathrow’s eCommerce Retail Platform (Reserve & Collect), aligning with Heathrow.com, the Heathrow Mobile App and My Heathrow.
Your role will involve:
- Input into and support Heathrow’s Commercial Digital Strategy.
- Manage up to 3 Product Backlogs that are aligned with and prioritised to deliver on Heathrow’s Commercial Digital Strategy.
- Lead Delivery Teams (including Delivery Managers, Designers, Developers and Testers) as they implement the prioritised backlog whilst also continually working with the team to optimise the process.
- Deliver innovative digital experiences to an annual global audience of around 20 million website visitors and around 1 million mobile app users.
- Communicate with and influence 3rd Party Stakeholders, retailers and the wider Heathrow business to maintain strategic alignment of the products.
These Skills Are Essential:
- Demonstrate strong influencing skills and experience working with multiple stakeholders and 3rd party relationships.
- Demonstrable experience of working with Agile teams.
- Practical experience with Agile tools such as Azure DevOps or JIRA/Confluence.
- Understanding of delivering responsive design, SEO, web analytics, usability and CMS.
- Good working knowledge of web standards, user experience design, accessibility and responsive web design.
- Experience in Salesforce SaaS Applications is an advantage.
About Us:
There’s something so special about working at the world’s most iconic airport. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and exciting career prospects to explore. Heathrow aims to welcome millions more passengers while leading global sustainability efforts and empowering our people to deliver on ambitious plans.
Our rewards:
We offer competitive salaries and excellent benefits that will support you now and in the future. These include performance-based annual bonuses, longer-term Share in Success Bonus plans, generous annual leave, market-leading pensions, family-friendly policies, private health insurance and wellbeing tools, plus opportunities for learning and development.
Working Location:
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing flexibility while delivering for Heathrow’s operational needs. Working arrangements vary by team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work:
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options for everyone.
Equal Opportunities:
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – and Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
Product Owner employer: Heathrow
Contact Detail:
Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Heathrow or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with Agile teams and digital platforms. When you get the chance to chat with recruiters, let them see what you can bring to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly through our website and express your interest in the Product Owner role. A little initiative can go a long way in making you stand out.
✨Tip Number 4
Stay updated on industry trends! Knowing the latest in eCommerce and digital strategies will not only help you in interviews but also show that you're genuinely interested in the role and the company.
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Owner role. Highlight your experience with Agile teams and digital platforms, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in real-life situations. Whether it's managing product backlogs or working with stakeholders, we want to see how you’ve made an impact.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how they relate to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Heathrow
✨Know Your Digital Stuff
Make sure you brush up on your knowledge of digital platforms, especially eCommerce. Understand how Heathrow’s Commercial Digital Strategy aligns with their services and be ready to discuss how you can contribute to improving their online presence.
✨Showcase Your Agile Experience
Since the role involves working with Agile teams, be prepared to share specific examples of your experience with Agile methodologies. Highlight any tools you've used like Azure DevOps or JIRA, and how they helped streamline processes in your previous roles.
✨Stakeholder Management is Key
This position requires strong influencing skills with multiple stakeholders. Think of instances where you've successfully managed relationships or influenced decisions. Be ready to discuss how you can maintain strategic alignment with 3rd party stakeholders at Heathrow.
✨Passion for Passenger Experience
Heathrow is all about enhancing passenger experience. Show your enthusiasm for this aspect by discussing innovative ideas you have for improving digital experiences. Think about how you can balance profitability with outstanding service delivery.
