At a Glance
- Tasks: Lead exciting transformation projects to enhance colleague experiences at Heathrow.
- Company: Join the iconic Heathrow Airport, a hub of diversity and opportunity.
- Benefits: Enjoy competitive pay, generous leave, and a supportive work environment.
- Other info: Flexible hybrid working options and a commitment to inclusivity.
- Why this job: Make a real impact on people processes while working in a dynamic setting.
- Qualifications: Experience in project delivery and strong communication skills are essential.
The predicted salary is between 56700 - 69300 £ per year.
People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best. We’re a community of human resources and health and safety professionals, encompassing all aspects of HR and wellbeing. Whether your passion is in business partnering, reward, learning and development, or any other specialist area, you’ll be part of a team creating and delivering Heathrow’s innovative People Strategy. We are committed to being a truly inclusive organisation that represents the diversity of the local community at every level.
This is an exciting time to join the Heathrow People Team as a People Transformation Lead. You will play an important role in supporting the delivery of a large-scale transformation programme that will redefine people processes and technologies and elevate the strategic impact of the People function. This transformation will deliver a step-change across the colleague experience, acting as a key strategic enabler for Heathrow’s overarching organisational strategy. Reporting to a People Transformation Manager, you will work across a range of transformation initiatives, supporting the design and delivery of change in partnership with People Team centres of excellence and business stakeholders. You will help define requirements, coordinate delivery activities and contribute to the realisation of business benefits. The role offers the opportunity to work with a broad range of colleagues, stakeholders and external partners. The scope of People Transformation includes projects spanning Position Management, Learning, Resourcing, Reward & Benefits, Case Management, Data and User Experience. These projects include the optimisation of Heathrow’s core Oracle Fusion system, alongside the introduction of new technologies and ways of working.
Your role will involve:
- Supporting the design, coordination and delivery of People transformation projects and initiatives in collaboration with internal and external stakeholders.
- Contributing to the development of business cases, transformation plans and project deliverables, ensuring alignment with Heathrow's strategic objectives and people priorities.
- Coordinating project activities using established delivery frameworks, managing milestones, dependencies, risks and issues to support successful implementation.
- Gathering, documenting and helping to shape business requirements, processes and solutions.
- Collaborating with colleagues across the People Team and wider business to deliver transformation initiatives, embed change and drive continuous improvement.
- Using data and insights to inform decisions and assess performance.
These Skills Are Essential:
- Experience supporting or delivering projects that have improved people processes, systems or colleague experiences within a complex organisation.
- Strong organisational and project coordination skills, with attention to detail and the ability to manage competing priorities.
- Ability to interpret complex information and translate this into clear, actionable plans and recommendations.
- Excellent interpersonal and communication skills, both written and verbal, with the ability to build strong relationships and work collaboratively across different teams and levels of the organisation.
- Comfortable working in dynamic environments with ambiguity, tight deadlines and evolving priorities.
- Proficient in using data and insights to support delivery and performance tracking.
Ideally you’ll also have:
- Experience working with HR technology platforms, such as Oracle Fusion.
- Certified training in Project Management (e.g. Prince2, APM) or Change Management (e.g. Prosci, Kotter, or equivalent).
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards:
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location:
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work:
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities:
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
People Transformation Lead employer: Heathrow
Heathrow Airport is an exceptional employer, offering a dynamic work environment where innovation meets operational excellence. As a Data Governance Lead, you will play a pivotal role in transforming the airport into a digitally advanced hub, supported by competitive salaries, generous benefits, and a commitment to employee growth through varied learning opportunities. With a hybrid working model and a strong focus on inclusivity, Heathrow fosters a culture that values diverse talent and promotes sustainable practices, making it an attractive place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land People Transformation Lead
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Heathrow!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Heathrow.
We think you need these skills to ace People Transformation Lead
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Heathrow. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Heathrow and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Heathrow. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Heathrow's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Heathrow
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Heathrow.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Heathrow will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Heathrow and how you would contribute to adapting HR strategies.
