Operational Resilience Co-ordinator

It takes a special kind of teamwork to keep the world’s most iconic airport running smoothly. Over 65,000 people across hundreds of companies work at Heathrow and together they are Team Heathrow. The airport team includes colleagues from airlines, baggage handlers, control authorities, retailers, passenger services, emergency services, transport providers, security, engineering, airfield operations and more.

Our team is responsible for managing relationships with our partners and coordinating day-to-day operational activities, including the Airport Operating Centre (APOC) operational plan. Our purpose is to make every journey better and we work closely with our Team Heathrow Partners to achieve it. We do this by building trusted relationships with our partners, working to understand our shared goals and continually driving up standards across safety, operational and resilience performance. This demands close collaboration and communications, clear governance, working to quickly identify and resolve shared issues that proactively deliver improvement across Heathrow and for our passengers.

The Operational Resilience Coordinator at Heathrow Airport is responsible for managing and supporting the activation of the Command & Control function during incidents. This includes overseeing the Incident Alerting System, coordinating the rostering and training of Command & Control personnel, and maintaining response facilities and equipment. The role also involves supporting the development and delivery of Resilience plans, supporting Training & Exercising activities across business units and providing briefings to internal and external stakeholders. The coordinator participates in on-call duties and plays a key role in ensuring Heathrow’s operational resilience through effective project management, communication, and cross-team coordination.

Your role will involve:

• Administer and manage the Heathrow Incident Alerting System and rostering management daily.
• Maintain compliance with the on-call policy.
• Ensure equipment and facilities for incident response are operational and ready.
• Help develop and manage the Command & Control training programme.
• Support of the Training & Exercising portfolio.
• Deliver internal and external briefings, including participation in Terminal Committee Meetings.
• Coordinate the planning and execution of resilience events (e.g. exercises, simulations).
• Provide project coordination to support the development of new resilience procedures and plans.

These skills are essential:

• Deep understanding of Heathrow Airport operations and challenges.
• Strong verbal and written communication skills.
• Confidence in presentation skills.
• Proven influencing and stakeholder engagement capabilities.
• Ability to manage multiple concurrent issues/tasks.
• Team player with high levels of personal accountability.

Ideally, you will also have:

• Working knowledge of resilience good practices.
• Exposure to or training in project management techniques.
• Understanding of MS Power Platform.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too.

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.