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- Tasks: Support aerodrome procedures and ensure compliance for smooth airport operations.
- Company: Join Heathrow, the world's busiest airport, filled with unique opportunities and diverse experiences.
- Benefits: Enjoy competitive salaries, flexible hybrid working, generous leave, and wellness support.
- Why this job: Be part of a high-performing team making a real impact in aviation innovation and safety.
- Qualifications: Experience in airport operations, attention to detail, and stakeholder management are essential.
- Other info: Hybrid working allows flexibility; must be UK-based and commutable to Heathrow.
The predicted salary is between 36000 - 60000 £ per year.
Introduction
There\’s nothing quite like the buzz you\’ll feel when you\’re playing a crucial role at the heart of one of the busiest airports in the world. With more than 1,000 arriving and departing flights on a normal day, the Airside and Airspace Operations team works with customers and suppliers to ensure the safe, efficient and effective operation of the airfield and aircraft. Every day, you\’ll discover a world of fresh possibilities, when every decision taken has a real impact on the way our whole airport operates.
You\’ll join a high-performing team with a wide range of skills and a shared passion to make every journey better. You\’ll be part of a team that not only delivers a safe and efficient operation every day but is also at the cutting edge of innovation, crafting and delivering new technology and infrastructure. Whether your role is to improve process efficiency, monitor aircraft movements or oversee safety measures, you\’ll be vital to the continuing smooth running of our airport.
Job Description
Join Heathrow as an Operational Procedures Officer and help shape the future of airside operations at one of the world\’s busiest airports. You\’ll work closely with Airside Operations and Safety Improvement teams, applying continuous improvement to ensure our procedures meet the highest standards of safety and quality.
Click here to view job spec
Your role will involve
- Developing and updating operational procedures for airside activities, ensuring compliance with regulatory requirements and best practices.
- Following the aerodrome change management process and documenting all changes accurately.
- Publishing and maintaining airside documentation on Heathrow\’s website and Airport Community App, while communicating updates clearly to teams and stakeholders.
- Building strong relationships with partners like NATS, Ground Handlers, and Airlines to support robust procedure development aligned with operational goals.
- Supporting the Aerodrome Procedures Manager with projects and meetings related to procedural updates.
- Carrying out any other reasonable duties in support of the Airside Operations team.
These Skills Are Essential
- Operational experience of Airside Operations.
- Exceptional communication skills, with the ability to produce clear, high-quality documentation tailored to different audiences.
- A valid UK driving license and occupational health medical check to enable the successful post holder to obtain an Airside Driving Permit.
- Ability to develop positive and productive relationships with stakeholders.
- High attention to detail and strong IT proficiency.
- Ability to follow established processes while thinking creatively to solve problems when needed.
Ideally, you will also have:
- Experience influencing at all levels of the business.
- A strong understanding of compliance standards, audit reporting, process documentation, and data management. Familiarity with Safety Management Systems and compliance tracking tools is advantageous.
- Awareness of CAA 139/2014 requirements and the EU Ground Handling Directive.
- Practical application of relevant licensing documentation.
About Us
There\’s something so special about working at the world\’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you\’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we\’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we\’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there\’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we\’ll support you to be at your best inside and outside work. And of course, we\’ll provide varied learning and development opportunities too. Here you\’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You\’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow\’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
Operational Procedures Officer employer: Heathrow
Contact Detail:
Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Procedures Officer
✨Tip Number 1
Familiarise yourself with the specific aerodrome procedures and regulations that apply to Heathrow. Understanding the EASA licensing requirements and how they impact operational procedures will give you a significant edge in discussions during the interview.
✨Tip Number 2
Network with professionals already working in airside operations or similar roles. Engaging with current employees can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've successfully followed defined processes and provided solutions in past roles. This will showcase your attention to detail and ability to adapt, which are crucial for this position.
✨Tip Number 4
Research the latest innovations in airport operations and safety measures. Being knowledgeable about current trends and technologies will not only impress your interviewers but also show your commitment to continuous improvement in the role.
We think you need these skills to ace Operational Procedures Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational roles within an airport environment. Emphasise your attention to detail and any experience you have with stakeholder management, as these are essential skills for the Operational Procedures Officer role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for aviation and how your skills align with the responsibilities of the role. Mention specific examples of how you've contributed to process improvements or safety measures in previous positions.
Highlight Relevant Qualifications: If you have knowledge of the regulatory environment or experience managing aeronautical data, be sure to include this information. It shows that you understand the complexities of the role and can contribute effectively from day one.
Proofread Your Application: Before submitting your application, take the time to proofread everything. Check for spelling and grammatical errors, and ensure that all information is accurate and complete. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Heathrow
✨Know Your Procedures
Familiarise yourself with aerodrome procedures and compliance requirements relevant to Heathrow. Being able to discuss specific examples of how you have contributed to operational efficiency or safety in previous roles will impress the interviewers.
✨Showcase Stakeholder Management Skills
Prepare to discuss your experience in managing relationships with various stakeholders. Highlight any successful collaborations you've had, especially in an airport environment, as this role heavily relies on effective communication and teamwork.
✨Demonstrate Attention to Detail
Since the role requires excellent attention to detail, be ready to provide examples of how you've successfully followed defined processes and solved problems in past positions. This will show that you can maintain high standards in a fast-paced environment.
✨Understand the Regulatory Environment
Brush up on the regulatory frameworks that govern airport operations, particularly EASA licensing requirements. Showing that you have a solid understanding of these regulations will demonstrate your preparedness for the role and your commitment to compliance.