Operational Procedures Officer

Introduction

There’s nothing quite like the buzz you’ll feel when you’re playing a crucial role at the heart of one of the busiest airports in the world. With more than 1,000 arriving and departing flights on a normal day, the Airside and Airspace Operations team works with customers and suppliers to ensure the safe, efficient and effective operation of the airfield and aircraft. Every day, you’ll discover a world of fresh possibilities, when every decision taken has a real impact on the way our whole airport operates.

Job Description

Join Heathrow as an Operational Procedures Officer and help shape the future of airside operations at one of the world’s busiest airports. You’ll work closely with Airside Operations and Safety Improvement teams, applying continuous improvement to ensure our procedures meet the highest standards of safety and quality.

Responsibilities

• Developing and updating operational procedures for airside activities, ensuring compliance with regulatory requirements and best practices.
• Following the aerodrome change management process and documenting all changes accurately.
• Publishing and maintaining airside documentation on Heathrow’s website and Airport Community App, while communicating updates clearly to teams and stakeholders.
• Building strong relationships with partners like NATS, Ground Handlers, and Airlines to support robust procedure development aligned with operational goals.
• Supporting the Aerodrome Procedures Manager with projects and meetings related to procedural updates.
• Carrying out any other reasonable duties in support of the Airside Operations team.

Skills and Qualifications

• Operational experience of Airside Operations.
• Exceptional communication skills, with the ability to produce clear, high‑quality documentation tailored to different audiences.
• A valid UK driving licence and occupational health medical check to enable the successful post holder to obtain an Airside Driving Permit.
• Ability to develop positive and productive relationships with stakeholders.
• High attention to detail and strong IT proficiency.
• Ability to follow established processes while thinking creatively to solve problems when needed.

Preferred Qualifications

• Experience influencing at all levels of the business.
• Strong understanding of compliance standards, audit reporting, process documentation, and data management; familiarity with Safety Management Systems and compliance tracking tools is advantageous.
• Awareness of CAA 139/2014 requirements and the EU Ground Handling Directive.
• Practical application of relevant licensing documentation.

About Us

Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover fresh possibilities and interact with people from around the world, embodying our ambition to welcome millions more passengers while driving sustainable progress in aviation.

Rewards and Benefits

We offer competitive salaries, performance‑based annual bonuses, long‑term Share in Success plans, generous annual leave, market‑leading pensions, family‑friendly policies, private health insurance, and wellbeing tools. We also provide varied learning and development opportunities to help you advance your career.

Working Location

Our hybrid working approach allows colleagues in some roles to work from home for an average of two days a week. Working arrangements vary by team and will be confirmed during the recruitment process. Applicants must be based in the UK and within commuting distance to Heathrow.

Sustainable Travel to Work

Heathrow’s Sustainable Travel Guide outlines easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all backgrounds. We believe diverse talent makes us stronger and celebrate individuality through five diversity networks.

Seniority Level

Not applicable

Employment Type

Full‑time

Job Function

Other, Information Technology, and Management

Industries

Airlines and Aviation