At a Glance
- Tasks: Lead Terminal 3 operations, ensuring safety and seamless service for millions of passengers.
- Company: Heathrow, the world's most iconic airport, offering unique career opportunities.
- Benefits: Competitive salary, performance bonuses, generous leave, and private health insurance.
- Other info: Join a diverse team committed to sustainability and inclusivity.
- Why this job: Make a real impact on passenger experiences while developing your leadership skills.
- Qualifications: Experience in operational leadership and stakeholder management is essential.
The predicted salary is between 60000 - 75000 £ per year.
At Heathrow our purpose is to make every journey better and the Services team play a crucial role in this. We’re the ones who keep things moving for the millions of passengers who travel with us every year. Together, we create a seamless experience across the whole passenger journey, from Heathrow’s road and rail network, to our award‑winning terminals and VIP offering. First and foremost, it’s about delivering excellent operational performance, every day.
This is a unique opportunity to join our Airport Journeys (Services) leadership team and manage Terminal 3—with responsibility for over 20 million passenger journeys a year, shaping how Heathrow performs today and evolves for the future. You’ll take the lead in delivering safe, seamless and predictable operations, building high‑performing teams, and creating a terminal that is a great place to work.
You will lead the day‑to‑day service delivery across your terminal, ensuring that we deliver upon Heathrow’s strategic foundations: Safety, Security & Compliance, Service & Operations and Governance and Financial Resilience. This role is central in creating a performance‑based culture whilst shaping a terminal that is fit for the future—one that is agile, data‑driven, and operationally resilient.
You will create an inclusive winning team culture through directly leading a team of 5 x Service Delivery Managers and indirectly our Passenger Experience Managers and strategic partner teams to deliver value for our customers. Your leadership will ensure that Heathrow’s is a great place to work and one in which our teams can be their true authentic selves, whilst we deliver on our vision to make Every Journey Better.
Your role will involve:
- Driving strong, effective stakeholder relationships that deliver real value for our customers
- Leading the terminal through continuous improvement and digital transformation
- Setting the tone through visible leadership, standards, and courage
- Lead day‑to‑day terminal operations at scale
- Ensure safe, compliant, high-quality service delivery
- Drive performance, accountability and people leadership
These Skills Are Essential:
- You will have led an operation with end to end responsibility for safety, performance, and customer outcomes.
- It is essential for you to have experience working across multiple stakeholders, partners, regulators, internal teams to deliver an operational outcome.
- You must have experience improving a high performing team in a complex or shift environment.
- It is essential for you to have used data, insight or digital tools to improve operational performance or customer experience.
Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world of pride for what we do and no end of exciting career prospects to explore.
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance‑based annual bonuses and our longer‑term Share in Success Bonus plans, we also offer generous annual leave allowances and market‑leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too.
This is an airport‑based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.
Services Manager - Terminals in London employer: Heathrow
Heathrow Airport is an exceptional employer, offering a dynamic work environment where every team member plays a vital role in enhancing the passenger experience. With a strong focus on employee growth, competitive salaries, and comprehensive benefits, including family-friendly policies and wellness support, we empower our staff to thrive both personally and professionally. Join us at the world's most iconic airport, where diverse talent is celebrated, and every day brings new opportunities to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Services Manager - Terminals in London
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Heathrow.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Heathrow. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Services Manager - Terminals in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Heathrow, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Heathrow and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Heathrow. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Heathrow
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Heathrow.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Heathrow.
