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- Tasks: Drive operational performance and enhance accessibility services at Heathrow.
- Company: Heathrow Airport, a leader in air travel accessibility.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Why this job: Shape the future of air travel accessibility and make a real difference.
- Qualifications: Experience in managing strategic relationships and operational excellence.
- Other info: Collaborative culture with opportunities to engage with diverse stakeholders.
The predicted salary is between 36000 - 60000 ÂŁ per year.
To be successful in this role you will have the ability to drive operational performance and create and develop outstanding strategic relationships. You will manage key relationships with key internal and external stakeholders to deliver continuous improvement in the Heathrow Assistance Service and Heathrow’s wider accessibility offer.
Your role will involve:
- Proactively manage day‑to‑day operations and relationships in close collaboration with third‑party partners.
- Work collaboratively with every customer to develop solutions that meet all parties’ needs and support the overall Heathrow vision.
- Engage with a broad range of external stakeholders, including regulatory bodies, charities, government agencies and consultative groups.
- Identify opportunities for service improvement and drive enhancements in partnership with HAAG, airlines, and colleagues across Heathrow Product.
- Deliver continuous improvement in accessibility across Heathrow through operational and strategic initiatives.
- Act as Heathrow’s representative when engaging with key airline stakeholders, ensuring alignment with strategic intent.
- Lead partnerships and interactions with external organisations to ensure Heathrow’s views and vision are reflected in national policy‑making forums and committees.
- Contribute to shaping the future of accessibility in air travel through participation in both operational workstreams and longer‑term strategic projects.
These Skills Are Essential:
- Comfortable handling time‑critical, client‑sensitive work and able to prioritise and organise effectively under pressure while delivering operational excellence.
- Strong ability to interpret strategic direction, communicate it clearly, and lead stakeholders at all levels — internally and externally — to implement it.
- Commercially minded with experience managing high‑stakes strategic contracts to ensure optimal outcomes.
- Skilled in identifying opportunities for service innovation and improvement, and delivering these at pace within a complex stakeholder environment.
- Strong understanding of stakeholders’ commercial and operational drivers, with a proven ability to work collaboratively and guide stakeholders through change.
- Excellent communication, influencing and interpersonal skills, with confidence working in a complex matrix organisation.
Services Manager - Passengers Requiring Support in London employer: Heathrow
Contact Detail:
Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Manager - Passengers Requiring Support in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Understand their mission, especially around accessibility and customer service. This will help you tailor your responses and show that you’re genuinely interested in contributing to their vision.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience in managing relationships and driving operational performance, as these are key for the Services Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Services Manager - Passengers Requiring Support in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills align with the role of Services Manager. We want to see how you can drive operational performance and build those strategic relationships we value.
Showcase Your Experience: When detailing your past roles, focus on specific examples where you've managed key relationships or improved services. We love seeing concrete achievements that demonstrate your ability to handle high-stakes contracts and deliver results.
Communicate Clearly: Use clear and concise language in your application. We appreciate strong communication skills, so make sure your writing reflects your ability to convey strategic direction and engage stakeholders effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Heathrow
✨Know Your Stakeholders
Before the interview, research the key internal and external stakeholders you'll be working with. Understand their roles, interests, and how they align with the Heathrow vision. This will help you demonstrate your ability to manage relationships effectively during the conversation.
✨Showcase Your Operational Excellence
Prepare examples from your past experiences where you've successfully handled time-critical situations or improved operational performance. Be ready to discuss specific strategies you implemented and the outcomes achieved, as this will highlight your capability to deliver excellence under pressure.
✨Demonstrate Commercial Awareness
Familiarise yourself with the commercial drivers of the aviation industry, especially regarding accessibility services. Be prepared to discuss how you can manage high-stakes contracts and ensure optimal outcomes, showcasing your understanding of both operational and strategic aspects.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your experience in leading stakeholders and driving service improvements. This will help you convey your ideas effectively in a complex matrix organisation.
