Salesforce Lead Architect in London

With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year. Join us, and you’ll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you’d expect to see in a city – and more. Tech at Heathrow isn’t typical – the scale and non-stop nature of our airport make it truly unique. Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive, in an increasingly digital marketplace, as well as keeping Heathrow safe and secure.

Every day will test your skills and give you the opportunity to make your mark. We’re constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses. It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a kind careers you won’t find anywhere else.

As Salesforce Architect, you will be responsible for defining, communicating and implementing Heathrow IT architectures and roadmaps, to drive IT strategy and goals in support of business priorities for the Salesforce platform. You will provide governance, expertise and leadership within HAL IT Teams, the wider 3rd party stakeholders and support partner network for their domain or the wider enterprise. Act as the technical authority for a complex, multi-cloud Salesforce landscape. This role will provide architectural leadership across CRM, Data & AI, and Digital Commerce capabilities, with a particular focus on enterprise integration, security, platform governance, and technical quality.

Your role will involve:

• Effectively communicate IT architectures and roadmaps, translating complex technical architectures and strategies into understandable and actionable items for the various stakeholders.
• Provide governance and oversight, maintaining the integrity and coherence of IT initiatives across Heathrow Airport Limited (HAL) IT teams.
• Own and govern the Salesforce architecture, aligning platform strategy with business goals, setting technical standards, and supporting delivery teams with architectural guidance and complex problem-solving.
• Design and govern integration solutions, defining standards for architecture, security, resiliency and observability while aligning patterns, tooling and shared services across platforms and teams.
• Provide deep technical leadership across Apex, LWC, data, security, performance and DevOps, assuring solution quality, challenging designs and driving continuous improvement through architectural best practices and technical debt reduction.

These Skills Are Essential:

• Proven Salesforce Architect with experience delivering large-scale enterprise programmes and multi-cloud solutions aligned to business objectives.
• Deep expertise across Salesforce Core (Sales Cloud and Service Cloud), including contact centre and customer service architectures.
• Strong enterprise integration experience, designing and governing complex system interfaces, integration patterns and cross-platform solutions.
• Hands-on knowledge of Salesforce platform architecture, including data modelling, security, performance optimisation, Apex, LWC, Flows and configuration best practices.
• Experienced in DevOps, CI/CD and SDLC governance, with strong stakeholder management, communication and the ability to drive pragmatic architectural decisions.

Desirable:

• Experience designing end-to-end order lifecycle solutions using Salesforce Order Management and commerce-to-service architectures.
• Knowledge of Salesforce Data Cloud, Agentforce and AI-driven customer engagement solutions.
• Experience with Commerce Cloud and omnichannel customer journey architecture across B2B, B2C and D2C environments.
• Experience with Marketing Cloud architecture, customer data flows, segmentation and campaign integration.
• Salesforce Architect certifications, ideally CTA (or actively working towards CTA), with a track record of platform modernisation and technical debt reduction.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we'll help you achieve your ambitions too.

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.