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- Tasks: Shape Heathrow's retail experience and build partnerships with leading Duty Free brands.
- Company: Join a dynamic team at Heathrow, the world's busiest international airport.
- Benefits: Competitive salary, career growth, and the chance to work in a vibrant environment.
- Why this job: Make a real impact on millions of passengers' shopping experiences every day.
- Qualifications: Experience in retail operations and strong communication skills are essential.
- Other info: Exciting opportunities for innovation and collaboration across various teams.
The predicted salary is between 36000 - 60000 £ per year.
As a Retail Account Manager, you will be at the heart of Heathrow’s retail experience, shaping how millions of passengers interact with our world-class shopping environment. This role will build strong partnerships with leading brands across Duty Free, ensuring every retail touchpoint delivers exceptional service and commercial success.
Act as Heathrow’s eyes and ears across the terminals, regularly visiting Duty Free retailers and partnering with Terminal Managers to deliver a best‑in‑class retail experience for every passenger. By combining data-driven insights with a passion for customer experience, you will identify opportunities to grow revenue, enhance operational standards, and bring innovative retail concepts to life.
Support marketing initiatives and category campaigns to maximise visibility and conversion. Identify and incorporate new opportunities, operational activities and work streams that maximise sales and service opportunities. Work closely with Retail Development and Project teams to ensure the delivery of both minor and strategic Terminal Retail projects on time and on budget. Manage timely and correct communications to necessary stakeholders. This also involves supporting new brand introductions and capital project readiness by aligning marketing, operational, and commercial needs.
Keep abreast of all Terminal developments and projects to identify and implement tactical opportunities, marketing promotions and joint initiatives to increase average transaction value. Drive key marketing initiatives to elevate the visibility, performance, and commercial impact of your category. You will lead joint planning activities with cross‑functional partners, proactively manage forward‑looking marketing calendars. Support the delivery of major category events and launches, ensuring campaigns and CRM activity land on time and with strong commercial focus.
Experience within Heathrow Retail or a high street/travel hub or Duty Free brand retail operations environment. Experience delivering projects which drive sales and passenger experience. Clear communicator and influencer: experience at influencing key decision makers and communicating with confidence at all levels. Strong financial and analytical skills. Proven influencing skills in a commercial and/or operational environment. A proactive self‑starter with the ability to take initiative and work independently. Ability to deliver challenging and demanding targets as well as being able to identify new tactical opportunities to grow revenue.
Retail Account Manager in London employer: Heathrow
Contact Detail:
Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry, especially those who work at Heathrow or similar environments. Attend events, join online forums, and don’t be shy to reach out on LinkedIn – you never know who might help you land that Retail Account Manager role!
✨Tip Number 2
Show off your passion for customer experience! When you get the chance to chat with potential employers, share your ideas on how to enhance retail experiences. Use examples from your past roles to demonstrate your ability to drive sales and improve service – it’ll make you stand out!
✨Tip Number 3
Be proactive in your job search! Don’t just wait for roles to pop up; research companies you admire and reach out directly. Express your interest in working with them and ask if they have any upcoming opportunities. We love seeing candidates take the initiative!
✨Tip Number 4
Keep an eye on our website for openings! We regularly post new roles, and applying through our site gives you a better chance of being noticed. Tailor your application to highlight your relevant experience in retail operations and project management – it’s all about showing you’re the perfect fit!
We think you need these skills to ace Retail Account Manager in London
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your enthusiasm for retail shine through! Share specific examples of how you've enhanced customer experiences or driven sales in previous roles. We want to see that you’re not just looking for a job, but that you genuinely care about creating exceptional shopping environments.
Be Data-Driven: Since this role involves using data to identify opportunities, make sure to highlight any experience you have with data analysis. Talk about how you've used insights to improve performance or operational standards in past positions. We love candidates who can back up their ideas with solid numbers!
Tailor Your Application: Don’t just send the same application everywhere! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Retail Account Manager role. We appreciate when applicants show they’ve done their homework on us and understand what we’re all about.
Keep It Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon unless it’s relevant to the role. We want to quickly grasp your qualifications and passion, so keep it engaging but professional. And remember, apply through our website for the best chance!
How to prepare for a job interview at Heathrow
✨Know Your Retail Landscape
Before the interview, dive deep into Heathrow's retail environment. Familiarise yourself with the brands present in Duty Free and understand their unique selling points. This knowledge will help you demonstrate your passion for enhancing the passenger experience and show that you're ready to hit the ground running.
✨Showcase Your Data Skills
Since the role involves using data-driven insights, be prepared to discuss how you've used analytics in previous roles. Bring examples of how you've identified opportunities for growth or improved operational standards through data. This will highlight your analytical skills and your ability to drive commercial success.
✨Communicate Like a Pro
As a Retail Account Manager, clear communication is key. Practice articulating your thoughts on how you would influence stakeholders and collaborate with cross-functional teams. Use specific examples from your past experiences to illustrate your communication style and effectiveness.
✨Be a Proactive Problem Solver
Prepare to discuss instances where you've taken the initiative to solve challenges or improve processes. Highlight your proactive nature and how it has led to successful outcomes. This will resonate well with the expectations of managing projects and identifying new opportunities in the role.
